Program Manager for Peer, Housing and Outreach Services

Description

The Program Manager is a leadership position responsible for the overall quality, compliance, growth, and sustainability of assigned substance use disorder programs, with a specific emphasis on the development, integration, and expansion of hospital outreach and peer-delivered services. This role provides strategic oversight of hospital outreach services, peer-delivered recovery support services, and all SUD housing programs located within Crook, Deschutes, and Jefferson Counties.

The Program Manager provides program-wide leadership, including clinical oversight, personnel management, peer workforce development, regulatory compliance, fiscal stewardship, and community partnership building. A central focus of this role is to build, train, support, and expand a robust outpatient peer workforce that complements clinical services, enhances engagement, and improves outcomes for individuals seeking recovery services. The Program Manager ensures peer services are delivered in alignment with trauma-informed, harm-reduction, and recovery-based principles while meeting all applicable Oregon Administrative Rules and organizational standards.

Required Education and Experience

· Bachelor degree behavioral health field preferred plus three (3) years of paid, full-time SUD experience, including at least one (1) year in an administrative or supervisory role; or field plus four (4) years of paid, full-time SUD experience, including at least one (1) year in an administrative or supervisory role; or High School Diploma (or equivalent) plus (5) ears of paid, full-time SUD and withdrawal management experience, including at least one (1) year in a supervisory role.

· Applicants who are in recovery from a substance use disorder must have maintained a minimum of two consecutive years of recovery at the time of hire.

Required Licenses and Certifications

· Current CADC-II required

· Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

Preferred Experience

· Bilingual in English/Spanish is preferred.

· Bachelor’s or Master’s degree in Behavioral Health.

Experience supervising or developing peer support programs

Primary Job Duties

PROGRAM LEADERSHIP AND PEER SERVICES DEVELOPMENT

· Provides overall leadership and accountability for program operations, service quality, peer program and staff performance, client outcomes, and regulatory compliance in Crook, Deschutes and Jefferson counties.

· Hires, trains, supervises, evaluates, and manages the performance of assigned staff in accordance with BestCare policies and applicable employment law.

· Fosters a recovery-oriented culture that values lived experience, promotes ethical practice, and supports effective collaboration across the company.

· Leads the development and expansion of peer delivered services across SUD programs to provide accessibility, engagement and continuity of care.

HOUSING PROGRAM LEADERSHIP

· Establish and implement housing program policies and procedures ensuring consistency across programs.

· Provides direct supervision and support to housing program staff across Crook, Deschutes, and Jefferson Counties.

· Maintains and coordinates an afterhours on call schedule to support housing residents and programs.

QUALITY MANAGEMENT, COMPLIANCE AND BEST PRACTICES

· Ensures peer and clinical services meet evidence-based, recovery-oriented, and harm-reduction standards.

· Oversees documentation practices to ensure peer notes and clinical records are timely, accurate, and compliant with Best Care and State requirements.

· Leads and participates in Quality Management activities, including audits, corrective action planning, and outcome monitoring related to peer and clinical services.

· Ensures compliance with HIPAA, 42 CFR, Oregon Statutes, and ethical guidelines specific to peer-delivered services.

CLINICAL OVERSIGHT AND INTEGRATED CARE

· Ensures that peer services are fully integrated with clinical treatment teams and support coordinated, person-centered care.

· Ensures clinical supervision meets or exceeds Oregon Administrative Rule requirements and that peer supervision is delivered in a manner that supports ethical practice and recovery principles.

· Maintains working knowledge of clinical practices, documentation standards, crisis response, and integrated care models to effectively oversee peer and clinical service delivery.

· Monitors documentation quality and service delivery standards.

· Provides direct clinical services on a limited, as-needed basis to support program operations and continuity of care.

FISCAL OVERSIGHT AND PROGRAM SUSTAINABILITY

· Serves as the primary fiscal steward for assigned programs, including peer service components.

· Monitors budgets, revenues, and expenses, ensuring efficient use of resources and sustainability of peer services.

· Oversees productivity and utilization of peer staff and clinical staff, using data to inform staffing models and program expansion.

· Identifies funding opportunities, grants, and partnerships that support the growth and sustainability of peer services.

COMMUNITY PARTNERSHIP AND ADVOCACY

· Develops and maintains strong partnerships with community organizations, healthcare providers, and recovery networks to expand access to peer services across Crook, Deschutes and Jefferson counties.

· Represents BestCare in community forums, coalitions, and planning efforts related to peer services and recovery-oriented systems of care.

· Promotes awareness and acceptance of peer-delivered services within the community and among partner organizations.

ADMINISTRATIVE AND OPERATIONAL RESPONSIBILITIES

· Collaborates with administrative and front office staff to support efficient and compliant operations.

· Participates in leadership on-call rotation and remains accessible for consultation and decision-making support.

· Performs other related duties as assigned by the Regional Program Director.