Program Manager III, Amazon Cross Border, Amazon Cross Border

The Amazon Cross-Border Seller Experience team is growing, and we are looking for a Program Manager III to own selection quality improvement across our global stores. In this role, you will start by building the data foundation — designing metrics, writing SQL queries, and creating dashboards that give the team clear visibility into selection throughput and item data quality. From there, you will use those insights to drive programs that remove barriers to cross-border selection growth and improve the customer shopping experience. You will partner with compliance, localization, catalog, product, and sales teams across multiple countries to align priorities and deliver measurable results. If you are someone who is comfortable with ambiguity, skilled at turning raw data into action, and excited to work on problems with global customer impact, we want to hear from you.

• Key job responsibilities
• - Design and build data pipelines, dashboards, and metrics using SQL, Excel, and AI tools to provide actionable visibility into selection throughput and item data quality across global stores.
• - Partner with compliance, localization, catalog, and product teams across multiple countries to identify and remove barriers to selection growth, improving the speed and volume of selection onboarded.
• - Drive programs to improve item data quality — titles, descriptions, attributes, and images — to directly impact product discoverability, conversion, and sales for customers worldwide.
• - Coordinate with global stakeholders to align priorities, define roadmaps, and communicate progress through clear narratives and automated reporting for leadership audiences.
• - Identify opportunities to automate manual processes and introduce scalable mechanisms that improve operational efficiency across the selection and sales funnel.

• A day in the life
• You start your morning pulling up your selection quality dashboards, checking for new trends or bottlenecks in the data. By mid-morning, you are on a call with compliance and localization partners in another country, working through a plan to unblock a batch of listings. After lunch, you write a summary of program progress and trade-off recommendations for a director review. Later, you dig into SQL to investigate a data quality issue a teammate flagged, then wrap up by updating your roadmap ahead of a stakeholder sync the next day.

• About the team
• The Amazon Cross-Border Seller Experience team helps sellers expand internationally and works to bring customers the broadest selection at the lowest price. We operate across geographies and functions to remove barriers to cross-border trade, making it easier for sellers to list, comply, and succeed in stores around the world. Our team is expanding, and this role offers global exposure — you will collaborate with teams across countries and gain visibility with leadership. As you grow, you will build strong analytical and written communication skills and take on increasingly strategic responsibilities.

Basic qualifications

• - 6+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

Preferred qualifications

• - 2+ years of driving process improvements experience
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.