Program Manager - International Medical Solutions - Amplity

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Program Manager - International Medical Solutions - Amplity

Business Unit : Global Medical Solutions

Reports to: VP, Global Medical Solutions or Senior Program Director, Medical

Location: Europe

Individual or People Manager: People Manager

About Amplity

Amplity is a team of professionals who understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances, and the complex needs of providers and patients, we help our clients launch products and operate smoothly with precision, across all business shapes, sizes, and specialties. At Amplity, we partner with our clients to get the right medicine into the hands of those who need it, ensuring that each and every patient receives equitable care — as quickly, safely, and effectively as possible.

Amplity areas of expertise:

Medical - Outsourced global clinical & medical engagement for accelerated drug approval and acceptance

Sales - Flexible, scalable sales teams for rapid product launch & lifecycle management

Intel - Real-time insights powered by a one-of-a-kind comprehensive qualitative database + platform

Comms - Premium content & audience access to critical oncology care networks

Learn - Continuous growth for teams and individuals led by pharma industry experts

Purpose of role

The Program Manager within Amplity has responsibility for leading and managing large singular teams, or multiple smaller teams of field-based individuals, namely Medical Science Liaisons (MSLs), Patient Diagnosis Liaisons (PDLs), Clinical Trial Liaisons (CTLs) etc.) to deliver specific Client specific project KPIs.

This role has overall responsibility for directing and facilitating the recruitment process of field-based teams, on-boarding them into new roles and ensuring individuals have the correct therapeutic and product knowledge to safely and compliantly converse with HCPs at a peer-to-peer level.

Daily management of the field-based team is a key aspect of the role ensuring the effective implementation, execution, and delivery of Client requirements to achieve key goals in specific locations and sites. Retention and expansion of assigned projects is a key goal.

The specific deliverables being managed can vary and is defined in the contract Amplity holds with the client organisation.

Meaningful management expertise may be deployed in the following areas:

Implementation and delivery of overall Client strategy

Setting and monitoring of KPIs

Execution of key strategic plans in the field

Consultancy services to Client in helping to shape and form localised planning

Creation of internal and external reports

Insight gathering to develop future strategy and create better solutions

Performance management, appraisals and renumeration

Training and coaching of field teams to increase skills and capabilities that drive outstanding clinical and scientific conversations and outputs

Pastoral care of the field team

Assisting the renewals process

Field visits and individual coaching will be a fundamental aspect of this role, together with regular appraisals and feedback. The Program Manager is responsible for ensuring all field-team members are appropriately trained and have the right support and tools to deliver high performance and meet the strategic requirements of the Client and Company.

Key accountabilities

Clients – External/Internal:

Proactively manage relationship with assigned contacts in client organisations and seek opportunities to strengthen and build new relationships; be “the true partner”

Develop and maintain positive relationships with relevant stakeholders in client organisation, referring business opportunities and insights to the Director, Medical, and the aligned Account Director

Integrate full range of Amplity offerings and capabilities into all client discussions as appropriate

Drive and facilitate Quarterly Business Reviews with the Client and all Amplity support functions

Encourage collaboration and innovation within Amplity to create exciting client solutions

Role model Amplity values and represent our brand, demonstrating sound judgment and integrity in all aspects of the role

Monitor project status/changes and develop solutions to address arising issues by engaging the Director, Medical, People (HR) Team, Finance Manager and Account Director on issues that may impact revenue, client expectations or satisfaction and issues related to public perception of client organisation or its products

Stay up to date on the industry and trends developing

Use industry knowledge and news to identify new potential new opportunities

Assist as needed with wide team on ad-hoc duties as required and as appropriate to the role

Collaborate and meet regularly with colleagues and client as appropriate

Share best practice and feedback to drive improved business performance internally

Provide input to help shape business strategy, be the ‘voice of the field-based team’ and an advocate for their role and their contribution towards business and client success

Gain engagement and support from all those involved in Client projects to deliver exceptional quality to exceed Client expectations

Actively participate in the renewals process, working collaboratively with Leadership to execute efficiently and effectively

People:

Liaise with Talent Acquisition (TA) team to refine and finalise candidate search criteria and collaborate regularly during recruitment process, providing feedback where appropriate

Develop and maintain excellent relationships with relevant key stakeholders in the client organisation and communicate clearly and frequently with the Director, Medical

Be the ‘voice of the field-based teams’ within Amplity, to ensure resources are aligned to the support their needs

Conduct second stage interviews, co-ordinate client ‘Meet and Greet’ calls or meetings

Work in collaboration with Project Managers to plan and implement assessment centres, ensuring full attendance and make final candidate selections

Work in collaboration with HR and project management to facilitate induction and onboarding for new starters in collaboration with relevant departments

Ensure relevant objectives and plans are in place to successfully manage end of probation discussions

Translate programme/project requirements into operational task and Key Performance Indicators

(KPIs) for successful execution of contracted deliverables

Set expectations with team around performance, providing clear goals and direction and managing/removing any barriers to success, clarify appropriate communication routes

Manage any employee relations and contractual issues or concerns related to employee terms and conditions in conjunction with People (HR) Team

Coach team to plan, conduct and follow-up on outstanding scientific exchange with external experts and Thought Leaders

Use a coaching approach to enable team to grow and develop:

- Know strength/grow strength

- Observe and listen

- Ask insightful questions

Capture outputs to ensure there is a clear action plan to enhance performance

Identify training needs and facilitate interventions utilizing Amplity’s LMS to meet these needs e.g. coaching sessions, workshops, remote learning and working with Client lead to understand costs and budget implications

Ensure team members are equipped with appropriate IT software/hardware, understand how to use it and have access to support services e.g. helpdesk