Program Manager, Inventory Strategy and Ops

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Compass International Holdings is seeking a Lead, Inventory Product, Data & Ops to make sure our inventory products work as promised across all ten brands, and to rebuild how that work gets done with AI.

You will report to the Director, Inventory Product, Data & Ops. This team owns the technical and operational backbone of listing distribution: when a listing moves from an agent to the MLS, our agent platform, our brand websites, and portals, we make sure it happens correctly, on time, and per the seller's instructions. The Director sets roadmap priorities and MLS strategy. You own the operating engine underneath it: testing and validating what ships, helping build the AI systems that run our daily processes, keeping our reporting accurate, and keeping every workstream documented, tracked, and organized.

This is a hybrid seat. You understand the business well enough to know what matters to an agent and a seller, and the technology well enough to sit with Product and Engineering, read a spec, and see where it will break. You are AI-first by default. Not someone who only uses AI to move faster on their own work, but someone who builds, stress tests, and deploys AI systems.

Every inventory program Compass International Holdings runs depends on the product doing what we told agents and clients it would do. This role is how we know it does. It is also how a small team operates at national scale: by letting AI run the work that used to take people, and freeing leadership to focus on where the product and the MLS landscape go next.

At Compass You Will

Inventory Product Testing & Validation

Own day-to-day execution of QA testing and quality validation (including secret shopping) for inventory products across the MLS, agent platform, brand websites, and portals

Build and maintain standard testing practices: test plans, scenario libraries, pass/fail criteria, defect severity levels, and readout templates, so every test runs the same way no matter who runs it

Coordinate offshore testing teams: scope the work, write clear test instructions, set turnaround expectations, and review output against a quality bar

Partner with Product and Engineering as new features approach release; read requirements, map the scenarios and edge cases that need coverage (by brand, market, MLS rule set, listing status, and seller instruction), and get tests designed before launch rather than after

Organize test readouts: synthesize results, prioritize defects by business impact, and bring a clear recommendation to the Director, Product, and brand stakeholders

Track defects to resolution and confirm fixes in production through regression testing

Apply AI to testing itself, from generating scenario coverage off a requirements doc to automating repeatable checks and secret shopping

Support technical readiness for new launches by validating that products work as expected before they reach agents

Documentation, Tracking & Organization

Be the team's system of record: keep test plans, results, defects, automations, SOPs, and decisions documented, current, and easy to find

Build and maintain the trackers the team runs on (testing cycles, automation builds, open issues, requests, and cross-functional commitments) so status is always visible without anyone having to ask

Organize every cross-functional interaction with Product, Engineering, Data & Analytics, offshore teams, and brand stakeholders: notes, decisions, action items, owners, and due dates, with follow-through until each item is closed

Document every automation so others can understand, audit, maintain, and improve it

Keep a clean record of product behavior, known issues, and MLS rule interpretations so answers never live in one person's head

Set documentation and tracking standards for the team, so the Director and partners can get full context fast

AI Automation & Process Rebuild

Help build, test, and deploy AI automations for the processes the Director and team have prioritized, so AI owns the work end to end and people review exceptions

Prototype quickly by vibe coding, then stress test before anything goes live: edge cases, bad inputs, volume, and failure scenarios

Harden prototypes into systems that run daily in production, not one-off scripts or personal tools

Set up monitoring for each automation: expected outputs, accuracy checks, error handling, alerting, and a clear escalation path when something fails

Measure each automation's impact in hours returned, error rates, and turnaround time

Build governance in from the start: partner with Legal, Compliance, Privacy, and Security so every automation respects MLS data licensing terms, seller privacy and instructions, and Fair Housing requirements, and keeps an audit trail of what it did

Train support, brand-facing, and operations teams on each new workflow before it launches, with walkthroughs, quick-reference guides, and office hours

Manage the change from manual to automated work: define who reviews exceptions, retire old processes cleanly, and track adoption and feedback until the new workflow sticks, partnering with the enablement team when a change reaches agents

Reporting, Data & Validation

Partner with Data & Analytics to define reporting requirements for inventory products and programs, with consistent metric definitions across teams

Test and validate report and dashboard outputs before they are used for decisions, and trace discrepancies between systems (MLS feeds, agent platform, brand websites, portals) to root cause

Monitor progress to goal on inventory metrics and flag risks to the Director early

Prepare and validate the inventory metrics and updates provided to Investor Relations, so every number that leaves the team is accurate and defensible

Run manual validations where data or automation can't yet be trusted, then turn recurring checks into automated ones

Operations & Escalation Support

Help stand up new product offerings quickly as opportunities emerge, including testing, SOPs, tracking, and reporting from day one

Keep the SOPs governing how listings are entered, configured, distributed, and corrected current as products and MLS rules change

Handle escalations directly from agents and sales leaders with urgency and clarity: understand what's at stake for their listing or seller, explain what happened in plain language, set clear expectations on next steps, and follow through until it's resolved

Diagnose the technical issues behind escalations by reproducing the problem, gathering evidence, and bringing a root cause hypothesis to Product and Engineering

Represent the team and its brand in every field interaction, earning trust through how escalations are handled and feeding recurring issues back into testing, SOPs, and the roadmap

Be the team's working expert on how our inventory products and automations behave in practice, so the Director can stay focused on roadmap, MLS strategy, and external partners

What We Look For

4+ years in product operations, business or technical operations, QA, strategy and operations, or a similar role in a technology-driven environment

A true hybrid of business and technical: you can explain a product issue's impact to a brand leader and walk an engineer through reproduction steps in the same afternoon

Composure and credibility in high-stakes conversations with agents and sales leaders, including delivering bad news, pushing back when needed, and keeping the relationship strong

Hands-on experience vibe coding, stress testing, and deploying AI automations that run in production and that other people depend on (e