Program Manager, Liaison

The St. Jude Liaison Office (SJLO) enables St. Jude Children's Research Hospital and ALSAC to operate as one mission-driven team by driving strategic alignment, fostering cross-institutional collaboration, and facilitating the resources, communication, and engagement necessary to advance fundraising objectives while supporting the St. Jude mission, operational priorities, and strategic plan.

In a fast-paced and highly collaborative environment, this Program Manager will work alongside two Content Program Managers to research, review, fact-check, edit, and substantiate medical, scientific research, programmatic and institutional content for a general audience. The role also serves as a key partner to the High-Wealth Donor Program Manager, supporting the development of donor-facing proposals and materials most often by synthesizing complex scientific, clinical, programmatic, financial and operational information into clear, understandable content for lay audiences and delivering high-quality work within established timelines.

We strongly prefer a candidate who is fluent in both English and Spanish, with exceptional written and verbal communication skills in both languages, but this is not required. This Program Manager will support interviews with Spanish-speaking staff and complete content review activities, providing bilingual review, translation, and content language support as needed to ensure accuracy and consistency across English and Spanish donor materials.

The ideal candidate is an exceptional critical thinker with experience in fact checking, content-editing, desk research, and writing. Strong grammar and proofreading skills, meticulous attention to detail, the ability to manage competing priorities and deadlines, and a collaborative approach to working with others are essential for success in this role. The successful candidate should be organized, responsive, accountable, and comfortable working closely with executive leadership, faculty, and subject matter experts. The abilities to adapt to evolving priorities, balance competing needs, exercise sound judgment, and provide thoughtful solutions that bring clarity and direction to complex, cross-functional initiatives would bring success in this role. A scientific background is helpful, but is not required.

Preferred Responsibilities (Or What You'll Be Doing Every Week):

• •Research, review, fact-check, edit, and substantiate mostly clinical, scientific, programmatic, historical and institutional content to ensure accuracy and consistency.
• •Serve as the bilingual Liaison Office Content Program Manager, supporting interviews and content review activities, providing bilingual review, translation, and content language support as needed to ensure accuracy and consistency across English and Spanish donor materials.
• •Identify and maintain knowledge of St. Jude history, institutional priorities, key statistics, research initiatives, clinical programs, and strategic objectives.
• •Serve as a content development partner to the High-Wealth Donor Program Manager, conducting research and analysis to synthesize complex scientific, clinical, financial and programmatic information into clear, donor-focused content for lay audiences, including scientific program overviews, research highlights, disease summaries, academic manuscript summaries, statistical updates, scientific analyses, and donor-interest briefs.
• •Collaborate with faculty, subject matter experts, and stakeholders to gather information, validate, and contextualize scientific and clinical information, developing written summaries, recommendations, and content revisions as needed.
• •Serve as a scientific advisor, providing subject matter expertise and guidance on scientific, clinical and research-related content, materials and inquiries.
• •Support the delivery of scientific presentations and educational sessions on St. Jude laboratories, departments, programs, and emerging research initiatives, as needed.
• •Review presentations, recorded videos, speaker materials, and related content, providing recommendations to enhance accuracy, clarity, context, and effectiveness.
• •Manage and coordinate responses to capital equipment information, program financial information and institutional facts requests.
• •Maintain a centralized database of current St. Jude facts, statistics, and substantiated institutional information for use in content development.
• •Create and maintain standard operating procedures, guidelines, and policy documentation.
• •Manage affiliate-related content reviews and submissions.
• •Attend speaking engagements with St. Jude faculty and staff, serving as the St. Jude point of contact and advocate as needed, as well as prepare for any forthcoming content adjustments needed.
• •Manage multiple projects simultaneously while consistently meeting competing priorities and often accelerated deadlines.
• •Ensure project success by understanding and achieving established goals, objectives, timelines, and deliverables.
• •Develop recommendations for process improvement, planning, scope management, and risk mitigation.
• •Develop, maintain, and distribute regular reports, proactively tracking program activities, outcomes, and related data.
• •Assist with high-level institutional, patient, executive, and departmental initiatives.
• •Perform other duties as assigned. Responsibilities may fluctuate based on changing departmental needs.

Minimum Education

Bachelor's degree required.

Minimum Experience

• •4+ years of experience in program management and delivery.
• •Experience designing and managing programs with a focus on customer needs.
• •Experience in program budget tracking, reporting and risk management.
• •Proven experience engaging with senior leaders to facilitate decision-making.
• •Experience providing guidance and mentorship within a program management team.
• •Some experience driving continuous program improvement projects.
• •Experience working at St. Jude or other large, similar institution is highly preferred.
• •Significant experience working with office project planning tools (e.g., MS Project, Microsoft SharePoint, ServiceNow, Smartsheet, MS Office) is also preferred, not required.

Job Responsibilities:

• •Lead the planning and execution of a program including defining objectives, approaches, goals, governance mechanisms, resource deployment, periodic reviews, contingency planning, and periodic reporting and communication.
• •Collaborate with cross-functional teams internally and externally to achieve defined outcomes aligned with departmental strategies.
• •Drive internal stakeholder management and communications, management of external vendors, and strong partnership with stakeholders inside and outside the institution.
• •Track program and/or project success.
• •Provide oversight and management of program budgets through planning, control and tracking of expenditures.
• •Provide more complex analysis of data to create reports for senior leadership.
• •Perform other duties as assigned to meet the goals and objectives of the department and institution.
• •Maintains regular and predictable attendance.

Licensure, Registration and/or Certification Required by Law:

None

Licensure, Registration and/or Certification Required by SJCRH Only:

None

Special Skills, Knowledge and Abilities :

• •Ability to think critically, draw insights and connect the dots. Openness to change and adapting to changing times with resilience and flexibility.
• •Demonstrates strong knowledge/skills within area on a consistent basis to solve complex problems independently
• •Able to draw insights from different sets of data and quickly understand why issues are happening. Solves problems quickly by identifying the root causes. Encourages others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized.
• •Skilled in communicating complex ideas effectively to diverse audiences and influencing others to see different poi