Program Manager, Security Operations (Remote)

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:

Integrity – Collaboration - Relationships – Excellence – Creativity - Results

Join Us,

Concentric - "Your World Secured"

We are currently seeking to hire a Program Manager, Security Operations to join Concentric's Corporate Team.

Candidates must be based in California, Nevada, or Arizona. This is a fully remote role; however, you will be required to travel to domestic and international client locations and operations as needed.

JOB DESCRIPTION

The Program Manager, Security Operations is part of the Embedded Program Team and coordinates with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, employees, and embedded services who are working directly with Concentric clients. The Program Manager, Security Operations serves as the primary liaison between Concentric, vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing needs and challenges. This position provides ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor and employee engagement and client satisfaction.

Additionally, the Program Manager, Security Operations will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives.

The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams.

RESPONSIBILITIES

Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements

Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.

Advocate for employee needs and escalate issues as necessary to HR or management.

Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site

Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed

Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees

Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.

Facilitate communication between employees, clients, and internal teams to maintain operational alignment.

Design, develop, and draft proposals, including budgets as needed

Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements

Provide in-person management and direct Executive Protection support of complex security operations or protective details.

Provide direct billable consultative and/or security services as requested to clients globally

Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements

Act as the business representative in the CA, NV, and AZ area for client requests and business development efforts

Security Operations staff Coordinator management

Oversight and development of the GSOC operations and scheduling

Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking, and periodic updates to Security Operations management

Lead key internal team and organizational initiatives

Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally

Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables

Ensure client deliverables are met across the full suite of security services

Proactively communicate with clients regarding identified risks to personnel, property, or reputation

Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy

Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets

Maintain a local Security License to provide armed and unarmed security work.

REQUIRED QUALIFICATIONS

Must be able to legally work in the country where this position is located without visa sponsorship

5+ years of supervisory experience

Excellent professional judgment and decision-making skills

Excellent organizational and problem-solving abilities with great attention to detail

Ability to handle sensitive employee and client matters with discretion and professionalism

Proficiency with Google Suite and Monday.com

Bachelor's degree or equivalent industry experience

At least 10 years of experience in the protective security industry, law enforcement, or similar government service.

Experience developing and delivering protective protocols and measures at the organizational level

Experience working with contract staff and employees to provide comprehensive protective services

Experience partnering with a cross-functional team to deliver protective services.

Exceptional communication and interpersonal skills

Proven ability to transfer knowledge and inspire a growth mindset

Candidate must be eligible to obtain a California BSIS Armed Guard Card and CA CCW, as client work will require armed eligibility in California. A state-issued Armed Security Guard license (e.g., PILB armed registration in Nevada, DPS Armed Guard Card in Arizona) as well as HR218 is also preferred. Regardless of state of residence, CA BSIS Armed Guard card eligibility is required.

This position requires the ability to travel up to 30% of the time

PREFERRED QUALIFICATIONS

Bachelor’s degree in a related field

Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).

Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment

Adept at learning new software and web-based tools

Familiarity with human resource practices

Experience working with high-net-worth family or corporate p