Program Operations Specialist

Summary

The Division of Investment Management's Business Management Office, Program Support Branch is seeking a Program Operations Specialist. As a Program Operations Specialist, you will support key programs and daily operations. The role involves managing routine and complex tasks, organizing and updating program information, and collaborating across IM, the SEC, and external partners. Strong attention to detail, clear communication, and effective multitasking are essential..

Duties

In this role as a Program Operations Specialist, you will be responsible for: Planning and managing program activities across multiple areas, ensuring tasks are completed on time, information is accurate, and staff and stakeholders receive clear updates. Serving as a Contracting Officer's Representative (COR) for assigned contracts by monitoring contractor performance, keeping required records, coordinating with vendors and staff, and ensuring contract terms and deliverables are met. Creating and maintaining tools such as SharePoint sites, dashboards, calendars, and tracking systems to help organize program work and make information easy to find and use. Reviewing program information, identifying trends, preparing reports, and suggesting practical ways to improve processes, reduce delays, and support efficient operations. Coordinating activities such as interviews, events, and meetings by managing schedules, logistics, communication, and technology needs. Supporting administrative tasks including procurement, budget tracking, travel, awards, facilities, records, and program office workflows by preparing documents, tracking actions, and ensuring compliance with policies. Helping improve and updating procedures, supporting the use of new tools and automation, and working with others on projects that enhance division operations.

Qualifications

Time-in-grade for this announcement is one year at the GS/SK-12 level. Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement. MINIMUM QUALIFICATION REQUIREMENT: SK-13: Applicant must have at least one year of specialized experience equivalent to the GS/SK-12 level: Performing administrative work in one or more of the following areas: personnel management/administration, budget and financial management, procurement, contracting, travel management, property management and/or supply management; AND Assessing the productivity, effectiveness and efficiency of program operations, and making recommendations for improvements and/or resolving problems; AND Using Microsoft applications to organize, track, and report program data and information. ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies. See the How You Will Be Evaluated section below for more information: Competency 1: Project and Process Oversight - Manages and coordinates programmatic tasks, projects, and processes, including implementing innovative improvements. Competency 2: Research and Analysis of Support Functions - Conducts research on and suggests improvements to program and office support functions. Competency 3: Teamwork and Collaboration - Interacts with internal and external others in a manner that advances agency goals and objectives. Competency 4: Workload Management - Prioritizes workload in a way that accommodates unforeseen developments and achieves successful outcomes.