Program Specialist

Summary

The position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the VA Medical Center (VAMC) Salt Lake City, Utah in the Surgery Service. The primary purpose of the Program Specialist will provide staff support and staff assistance to the Chief of Surgery and the Administrative Officer of Surgery.

Duties

Duties include but are not limited to: Guiding and assisting the Surgery Service Specialty Programs/Sections in establishing, monitoring, and tracking the quality, efficiency, and effectiveness of the programs. Maintains and updates policies and procedures. Coordinates special systematic reviews, internal management reports for program planning and other assigned projects. Keeps abreast of program details, procedures and processes to ensure compliance of service and facility. Arranges meetings, prepares reports, and prepares communication with Surgical & Anesthesiology Service leadership, facility personnel and patients. Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the organization. Performs data collection and research functions, including file or database searches. Monitors all aspects of the operating programs and makes recommendations to improve the efficiency and effectiveness of the service. Incumbent collects & reviews relevant clinical and/or administrative data to identify, quantify, and resolve organizational problems. Using data bases and registries, formulates tools to support patient care and ensure quality management and clinical oversight. Maintains call schedules for assigned specialty section and provides the quarterly VistA reports for the assigned sections. Processes clinic cancellations and restorations timely to avoid limiting patient access. Maintains an orderly and adequate level of program supplies. Maintains file records in an orderly manner and follows all regulatory requirements. Serves as primary timekeeper for Surgery Service sections assigned. Serves as Anesthesiology Service back-up timekeeper. Maintains accurate time & attendance and adjustable work schedule systems for all staff Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD11157A Relocation/Recruitment Incentives: Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 7 position you must have served 52 weeks at the GS-5. For a GS 9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS7 - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the VA policies and directives, management theories and principals including administrative practices and procedures to effectively collaborate with physicians/medical staff, managers, administrators, and internal and external stakeholders to apply analytical and evaluative techniques to the identification, consideration, and resolution of issues or opportunities for improvement . OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have full year of graduate level education in an accredited college or university. Such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Program Specialist. NOTE: A transcript or course listing must be submitted if you are basing all or part of your qualifications on education. Unofficial transcripts required. Applications submitted without this information will not be considered. OR, Superior Academic Achievement.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond of successfully completed graduate education and experience to meet the total experience requirements for the GS-07 level as described above to meet total qualification requirements for this position. (TRANSCRIPT REQUIRED). GS9 - Specialized Experience - You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of agency databases, healthcare systems (databases), computer processing equipment and programs, healthcare productivity dashboards, Excel spreadsheets (developing, manipulating, creating, editing, etc.) to research, track, trend, and integrate data; to develop recommendations for access plan improvement strategies; and to develop reports. Ability to prepare and deliver briefings to the Surgery Service leadership relating to study findings and provide recommendations. Skill and ability to communicate orally and in writing to disseminate information to Section Chiefs, AOs, and leads as it relates to staff & space utilization, appointment management, quality improvement, and clinical assessment data. Knowledge of Quality Assurance (QA) fact finding techniques and the skill to analyze and evaluate facts relative to unsatisfactory clinic or provider performance. General knowledge of the Federal Acquisition Regulations and VA Acquisition Regulations as they relate to supply, services, and personal services contracting and Contracting Officers Technical Representative authority. Basic writing skills, including a command of English grammar is required. A qualified typist is required for this position. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree from an accredited college or university; OR, two (2) full years of progressively higher level graduate education leading to such a degree; OR, an LL.B. or J.D., if related. NOTE: A transcript or course listing must be submitted if you are basing all or part of your qualifications on education. Unofficial transcripts required. Applications submitted without this information will not be considered. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of graduate level education (beyond the