Program Specialist (Social Work)

Summary

This position is organizationally assigned to the Administrative Officer of Social Work Service which works directly for the Chief of Social Work Service. The incumbent serves as the Program Specialist to the Administrative Officer of Social Work Services (SWS). In this capacity, the incumbent functions as an assistant to the Administrative Officer (AO), SWS and assists in the overall business management of the SWS.

Duties

Major duties include, but are not limited to: Demonstrates initiative and creativity in accomplishing service goals and objectives through effective communications, both orally and in writing, within and outside of SWS. Responsible for business reports to include but not exclusive of open encounters, scheduling errors and missed opportunity rates. Serves as the liaison for the service with medical center services/departments to ensure service goals and performance measures are achieved. Monitors workload and acuity information as a standard of performance and balance these efforts with appropriate quality metrics to ensure patient needs are met and quality issues and timeliness of care is achieved related to scheduling, insurance card scans, and work performance of assigned staff. Provides orientation for new staff regarding administrative processes that are applicable to the staff member's service assignment. Keeps managers informed of the status of orientation actions and works collaboratively to ensure timely submission of reports and documents. Manages contracting and procurement for procurements that require varying approaches. Initiates and prepares contracts to secure adequate resources to facilitate operation to include determining appropriate costs, performing costs analysis, writing sole source justifications and communicating both orally and in writing with contractor specialists. Work Schedule: Monday-Friday, 7:45 am-4:15 pm. Work Schedule subject to change based on agency needs. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Social Work)/PD01666A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a gs-9 position you must have served 52 weeks at the gs-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of some human resource management, including labor relation laws and procedures, development of positions, disciplinary actions, and performance evaluations. Knowledge of budgeting concepts and procedures to carry out budget forecasting, management of control point activities and ensure cost containment strategies are efficient and effective. Knowledge of and skill in applying a wide range of methods used to gather, analyze, and evaluate information concerning management processes. Possess the ability to analyze extensive program data and coordinate accurate and reasonable problem solving methods and techniques. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have possess a master's or equivalent graduate degree; OR 2 full years of progressively higher-level graduate education leading to such a degree; OR a LL.B. or J.D., if related. This education demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Note: TRANSCRIPTS MUST BE SUBMITTED WITH APPLICATION PACKAGE. OR, Combination: Applicants may also combine education and experience as shown above. Applicants with Superior Academic Achievement on their Bachelor's Degree may use all graduate level education when combining education and experience to qualify for this position. NOTE: Both the Bachelor's and Graduate Degree Transcripts must be submitted with the application package. Otherwise, ONLY Graduate education in excess of the first full year may be used to qualify applicants for positions at grades GS-9. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.