Program Specialist (Training Coordinator)

Summary

The Fiduciary Hub Training Specialist serves as a training specialist and coordinator for all Fid Hub training to include all annual required training, initial training and ongoing training for the Fiduciary Hub. The Fid Hub training program is a multifaceted development program that is intended to address a wide variety of needs and objectives. Training may include: program training, basic skills, customer service training, technical training, mandatory and quality improvement training.

Duties

This position is located in the Veterans Benefit Administration Regional Office, Fiduciary Hub. The Fiduciary Hub Training Specialist serves as a training specialist and coordinator for all Fiduciary Hub training to include all annual required training, initial training and ongoing training for the Fiduciary Hub. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11. Provides FY National Training Requirements to Fid Hub management: reviews compliance and revises Fid Hub training plan as needed; Develops training courses, guidelines, objectives, instructional methods and course materials; Responsible for planning, programming, coordinating, managing, directing and/or reviewing activities of new employees; Maintains a Fid Hub Training Library with complete reference manuals; Ensures that any work processed by trainees is reviewed 100% of the time to evaluate performance; Serves as TMS administrator: assign training, build learning plans, run reports, manage user accounts, coordinate technical support; Assist employees in learning and understanding by using a variety of teaching methods; Serves as subject matter expert for the Fid Hub. Work Schedule: Full time, Monday through Friday 8:00am - 4:30pm MST Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Training Coordinator); PD416250 and PD416240 Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/13/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 level. For a GS-11 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-09 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal progression for the occupation within the organization. Specialized experience is defined as performing training or qualify review on the work of others with regard to applying the full range of Veterans' benefits programs to assist Veterans, their beneficiaries, and other representatives. OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have earned a master's or equivalent graduate degree (including LL.B or J.D.) OR Combination: Applicants may also combine education and experience to qualify at the GS-07 level. Equivalent combinations of (1) specialized experience and (2) PH.D. graduate education. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. (The applicant's first 2 years of graduate study are not qualifying for GS-11.) Specialized Experience: GS-11 Level: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal progression for the occupation within the organization. In addition to the Specialized Experience required at the GS-9 grade level, Specialized experience for the GS-11 is defined as experience in one of the following: Developing training guidelines and objectives, instructional methods and course material Providing management advisory services, including making planned, systematic studies of immediate and long-range training needs Managing a training program to include planning and coordinating all activities for assigned students, instructors and classes OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have earned a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related to the competencies. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is usually sedentary but may require walking and standing during training sessions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transc