Program Supervisor

Ballad Group

Ballad’s Training Division is hiring a Program Supervisor; the lead role for our Edmonton Workforce Employment Readiness and Connections Program. We know that’s a mouth full, so you can call it the WERC program. We invite those who love working as a program coordinator and career counsellor with extraordinary organizational and leadership skills to join our team.

But who is Ballad Group? Well, our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy, Trade and Immigration and Ministry of Assisted Living and Social Services.

But what about the WERC program? Well, the goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment.

The Opportunity

The Program Supervisor will be the lead role in Ballad’s Edmonton WERC program. This key position will be responsible for group and individualized program coordination & planning, career counselling, and team management. The successful candidate will be expected to lead the day-to-day activities and ensure effective and consistent communication with internal staff and external partners to ensure the success of each program participant.

As the internal central resource for the program, the Program Supervisor will utilize excellent judgment to develop credible and meaningful relationships with program participants and collaborate with program team members to ensure program delivery success Excellent communication skills, prioritization, and organization will be a necessity for this role.

This position is in-person in Edmonton, and reports to the Contract Manger.

Program Coordination

Lead all program team members to success by ensuring Right Person Right Seat

Organize team meetings that focus on program team and participant success.

Performance manages program team members.

Program Development

Lead program team members to ensure consistency and develop new program

material for classroom instruction.

Ensure all instructional all materials and activities are relevant and align with

WERC and industry standards.

Assess, recruit, and lead the intake process for qualified program participants.

Program Delivery

Prepare and submit applications and reports on time and as required.

Generate, foster, and maintain professional contacts within the Red Deer

community with the focus on recruitment, job placement and participant

success.

Professionally liaise with internal staff & external clients

Creatively find solutions to ensure participant success.

Program Reporting

Prepare and submit required program reports to the Contract Manager.

Follow Compass standards for accurately and efficiently reporting.

Business Development

Positively represent the program to Ballad staff and sector stakeholders

Promote program activities internally and externally through positive

communication.

Actively seek out positive solutions to solve challenges amongst staff,

participants, and partners.

Actively seek out external events to support recruitment, work experience and

job placement opportunities.

Support Work

Service orientation and scheduling of appointments.

Workshop facilitation and delivery

Connecting students with employers for various employment experiences and

job placements

Active service management of clients to ensure success.

Administration including maintenance of participant files, data entry, responding

to incoming inquiries, preparation of materials.

Other duties that may arise from time to time and as may be assigned.