Program Support Assistant

Summary

The Program Support Assistant(PSA) to the Peri-Operative Service line provides administrative support and technical assistance with all administrative functions in the service. The incumbent must be able to analyze problems and use good judgment to ensure rapid resolution. The incumbent must demonstrate good communication skills to serve as a point of contact for staff, Veterans, and visitors. The PSA works closely with the administrative personnel of the Perioperative Nursing Service.

Duties

Duties include but are not limited to: Independently plans, develops, maintains and reviews service data collection methodologies, records and techniques Provide technical and complex administrative and data support to the Chief and/or AO and will assist in planning, coordinating, executing, and evaluating service programs to ensure that services are provided promptly, courteously, with a compassionate understanding of veterans' needs and the needs of those responsible for their care, and in compliance with all regulatory guidelines and laws Assist the Nursing, Perioperative Service Chief in maintaining records of training, and competencies as needed and per facility policies and regulatory body requirements Possess advanced computer skills (e.g., word processing, CPRS, VISTA, Excel Access, etc.) and communication tools such as MS Outlook and Microsoft Teams Responsible for establishing and maintaining personnel files for staffing the service as required by Human Resources, including records of training, licensing, certifications, competencies and performance evaluations Coordinates and manages all resources including supplies, telephone and computer moves within the service line Provides general office supply and equipment support services such as obtaining standard office supplies and services, procuring, or justifying the full range of office services, or answering questions concerning policies and procedures related to support/office services Serves as Timekeeper for numerous T&L units within the department. The incumbent is responsible for the preparation, maintenance, and timely submission of Time & Attendance reports for each employee whose record has been assigned to their jurisdiction Assists service line staff with troubleshooting PC issues, submits workorders as appropriate, and serves as a back-up to the ADPACS Program Application Specialist as needed Work Schedule: Monday to Friday, 7:30 a.m.- 4:00 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14940-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative and data support to medical staff and assist in planning, coordinating, executing, and evaluating service programs; experience performing daily clerical requests such as phone calls, faxing, scanning, the coordination of meetings, and work order entry; experience utilizing office automation (e.g. word processing, CPRS, VISTA, Excel Access, etc.) and communication tools such as MS Outlook and Microsoft Teams; experience in preparation, maintenance and submission of time and attendance for employees. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.