Project Consultant I, Workforce Management

Employment Type:

Full time

Shift:

Day Shift

Description:

Purpose

Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Consultation Service:

Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.

Proactively consults & engages operationally on development & implementation of programs & strategies.

Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools.

Operation Expertise:

Provides leadership, direction & oversight of workstreams.

Responsible for the development, implementation & management of processes, policies & procedures.

Ensures processes, policies & procedures are communicated, implemented & aligned.

Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions.

Facilitates & develops processes & tools.

Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff.

Project Management:

Manages & implements small to medium-scale projects, programs & initiatives.

Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications.

Conducts informational training sessions with groups of various sizes & backgrounds.

Data Management & Analysis:

Research & compile information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts

Develops & monitors data analysis & reporting systems & communication tools.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

This role promotes healthcare operational best practices and optimizes healthcare workforce management systems. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance, optimization, and training on workforce systems including UKG Pro WFM and Business Intelligence Tools (BI Tools) building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and,utilizing benchmarking tools to support continuous performance improvement across the organization.

Supports project phases by providing analyses, evaluation, business intelligence, statistical and predictive analyses, and guidance to partners, leaders, colleagues and peers supporting the Transformational Management Office (TMO).

Participates in and leads projects including developing and managing to a project plan. Ensures timely completion of deliverables. Participates in business workflow mapping, impact analyses and modeling. Prepares status reports or communication plans and keeps management and key stakeholders apprised. Resolves problems that arise and address risk factors to ensure project deliverable timelines are met.

Researches and compiles detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference.

Defines scope and requirements for complex initiatives; establishes partnerships, roles and responsibilities of team members across all project lifecycle phases from inception to close-out. Conducts post project analysis; meets with business owners to conduct project closure activities. Maintains detailed risk and issues logs ('risk register') and provides succinct summary for executive presentations. Seeks assistance from senior team member in responding to potential complex issues and risks.

Compiles and analyzes data. Prepares written summaries and presentations which address project scope, timetable and expected deliverables. Drives decision-making via both qualitative observations and quantitative data. Structures, analyzes, synthesizes, and presents findings with minimum direction. Evaluates evidence for both validity and reliability.

Analyzes large quantities of data and develops complex reports on the overall performance of business segments; develops metrics to measure various characteristics of the business. Utilizes statistics to perform predictive analyses of operational cost, performance, and productivity elements that have a significant impact on scenario planning of future operations. Applies a high level of business understanding towards the analysis of operations; sifts effectively through data and visualizes complex analysis to senior level stakeholders to facilitate business decisions.

Embeds process improvement in transformational plans and approaches. Leverages process improvement techniques to identify, evaluate and articulate operational opportunities, business needs and gaps; plans and implements steps, understands stakeholder interest. Makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, technology, and culture. Provides authoritative advice.

Facilitates teams/groups of people and influences people through strong leadership, communication and negotiation skills, leading short-term and long-term business, planning and improvement sessions to ensure accomplishment of goals, direction and business requirements.

Seeks assistance from senior team members in responding to potential complex issues and risks. Assists senior leaders in determining strategic, financial and operational program impact(s) for the system. Calculates budget estimates necessary to evaluate costs.

Serves as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems.

Educates, trains, and consults with clinical and non-clinical front-line managers empowering them to: optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departments; create staffing grids/models, budgets, forecasts, and variance analyses; interpret key workforce management, financial, and UKG Dimensions reports.

Develops comprehensive (both conceptual and technical content) training/educatio