Project Manager

Project Manager

Hybrid, Bangalore or Pune, India

JOB OVERVIEW

As a Project Manager, you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This role is focused on helping the customer implement Legion within budget and in time. During implementation, you will be prioritizing tasks, developing project plans, reporting to senior managers, liaising with customers, and attending customer meetings. The goal of the position is to ensure implementation milestones are accomplished on time and achieve business results for our customers.

RESPONSIBILITIES AND DUTIES

Manage multiple concurrent projects, leading all implementation project phases

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success

Manage the work delivered by the project team and ensure it meets Legion quality standards

Create professional customer-facing presentations such as Project Kick-off, User Acceptance Testing Kick-off, executive decks and more

Lead and facilitate discussions and workshops with the customer

Oversee project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria

Define, manage, and deliver on customer expectations throughout the implementation process

Work with teams within Legion to ensure implementation timelines and support SLAs are met

Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment

Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer

Be familiar with compliance and labor laws and how they impact customers

Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

Customer Centric Consulting

Develops long lasting relationships

Actively set and manage expectations

Understand, adapt and act within the customer’s organization and culture

Continually acquires knowledge about our customers and solutions to grow adoption

Manage difficult situations in a calm and structured way with timely internal and external communication to all levels of individuals

Understands flexibility and learning how to prepare when needs change

Project Management

Manage multiple concurrent enterprise projects, leading all implementation project phases

Identify and manage risks and issues involved in delivering the project

Ensure project is running on time and to budget

Provide project updates on a consistent basis to various stakeholders including strategy, adjustments, progress, or early warning on potential delays or priority conflicts

Provide a seamless implementation journey and business results that drive high adoption

Manage the work delivered by the project team and ensure it meets Legion quality standards

Create professional presentations for you to lead and facilitate discussions and workshops with customers

Track relevant artifacts regarding customer success criteria, risk, change, and scope management

Work with teams within Legion to ensure support SLAs are met

Use SmartSheet to create and update project plans and resource requests for varying complexities

Manage changes to the project scope / timelines with change orders and SOWs, working with Solution Architects to validate the change

Own project escalations, working with Principal Consulting Manager and Customer Success Manager in support of the customer

Manage the relationship and coordinate activities across Legion, vendor and customer teams

Communicates upcoming release themes and dates to the customer

Product Expertise

Identify, report and prioritize bugs & enhancements

Gains and maintains core product expertise for end users and configuration

Grows product knowledge through regular release training

Communicates upcoming release themes and dates to the customer

YOU WILL DO WELL IN THIS ROLE WHEN YOU…

become a trusted advisor to customers, hyper-focused on quality and successful adoption

deliver projects within the budget outlined in the SOW

demonstrate foresight to align customer expectations and project timelines, ensuring customer KPIs are met

commit to the sustainability of project management discipline at Legion

gain and continually grow knowledge of the Legion WFM solutions and best practices

accept personal responsibility for that quality and timeliness of work

set personal objectives that meet organizational needs

are able to meet customer needs while also leading the functions of the PMO

build positive relationships with peers while working remotely on projects executed across geographies and cultures

listen continuously, learning from others and leveraging input

possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior

work well as a self-starter in a fluid work environment with limited resources

are a career driven individual looking to grow in a fast paced startup

REQUIRED SKILLS AND QUALIFICATIONS

3+ years experience of enterprise software implementation program and project management

Workforce Management and/or Retail experience

Advanced PMP, CAPM or similar certification holder

Experience with Agile scrum-based project management

Experience leading implementation partners on a project

Experience presenting at Executive Steering Committee meetings

Organized and plans for customer meetings to get effective outcomes and ensure the customer is on track in the project plan

Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; Superb negotiation and diplomacy skills

PREFERRED QUALIFICATIONS AND ATTRIBUTES

Strong background in WFM system deployment methodology and processes

Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves

Experience establishing or improving a Project Management Office (PMO) leveraging AI

Be familiar with compliance and labor laws and how they impact customers

Personal passion and fervor for industry-leading next-generation technology

Experience training project managers and preparing for certification testing

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor sho