Project Manager

Project Manager

Role Overview

We're looking for a Project Manager to support the execution of our ITSM and CMS project portfolio. You'll work closely with cross-functional teams engineering, DevOps, QA, and client-facing stakeholders to ensure projects are delivered on time, within scope, and with full visibility for leadership.

Key Responsibilities

• •Support end-to-end coordination of ITSM/CMS projects from planning through delivery ensuring SLA compliance and stakeholder alignment.
• •Facilitate Scrum ceremonies (sprint planning, daily stand-ups, retrospectives, backlog grooming) and help identify and resolve sprint bottlenecks.
• •Maintain and manage Jira boards, roadmaps, and ticketing workflows to ensure accurate, real-time project tracking.
• •Build and maintain reporting dashboards and trackers in Excel and Jira to provide visibility into project health, timelines, and resource allocation.
• •Act as a communication bridge between internal engineering teams and external clients, ensuring timely updates and resolving issues.
• •Assist in risk identification and mitigation planning across active projects.
• •Support governance and reporting cadences (status reports, steering committee updates, executive dashboards).
• •Help drive continuous improvement in delivery processes, reducing manual overhead and sprint spillover.

Requirements

• •1–3 years of experience in project coordination, project management, or a Scrum Master role, ideally within a tech or software environment.
• •Bachelor's degree in a technical or business discipline.
• •Solid foundational understanding of Agile, Scrum, and Sprint Planning mechanics.
• •Proficiency with Jira (boards, roadmaps, ticketing) and Advanced Excel (data sorting, pivot tables, VLOOKUP/XLOOKUP for data tracking).
• •Exceptional written and verbal communication skills.
• •Strong analytical, problem-solving, and multitasking abilities.
• •Strong interpersonal and stakeholder management skills, comfortable working with both internal teams and external clients.
• •A genuine passion for solving problems collaboratively across teams.

Nice to Have

• •Exposure to release management.
• •Familiarity with SaaS platforms and ITSM concepts is highly desirable.
• •Certifications such as CSM, PSM-I.
• •Experience building or maintaining dashboards for executive reporting.