Project Manager

About This Role

We’re looking for a Project Manager to lead enterprise-scale project delivery for Xoxoday’s loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.

You’ll operate as a senior individual contributor with a strong Project Manager mindset—owning planning, coordination, and delivery oversight rather than hands-on configuration. You’ll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments.

What You’ll Do

Enterprise Project Ownership

• •Own end-to-end project management for enterprise loyalty programs from initiation through closure.
• •Define project scope, plans, milestones, and dependencies across multiple teams.
• •Ensure delivery commitments are met through disciplined execution and governance.

Stakeholder & Customer Management

• •Act as the primary project owner for enterprise customers during delivery.
• •Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.
• •Manage risks, issues, and escalations to resolution while maintaining customer confidence.

Project Management & Delivery Governance

• •Establish and maintain project governance, reporting, and documentation standards.
• •Track project health across timelines, scope, risks, and dependencies.
• •Ensure adherence to agreed delivery processes and quality expectations.

Cross-Functional Coordination

• •Partner closely with Loyalife and Custom Storefront teams to align execution plans.
• •Coordinate with internal product, engineering, and delivery teams across workstreams.
• •Enable smooth handoffs and accountability across phases of delivery.

Continuous Improvement

• •Capture delivery learnings and contribute to improving project management practices.
• •Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.

What We’re Looking For

• •3+ years of experience in project management roles, operating in a Project Manager or enterprise delivery context.
• •Strong experience delivering loyalty platforms for enterprise customers.
• •Proven track record managing large, multi-stakeholder enterprise programs.
• •Experience managing software delivery projects across cloud and on-premise deployments.
• •Ability to manage multiple projects and priorities in parallel.
• •Strong communication skills with experience working with global clients.
• •Experience in combination of technology service provider leading client projects

Nice to Have

• •Experience working with global enterprise customers across regions.
• •Exposure to structured project management frameworks or governance models.

What Makes You a Strong Fit

• •You bring a project management-first mindset with a focus on planning, governance, and execution discipline.
• •You’ve successfully delivered enterprise loyalty programs and understand their complexity.
• •You communicate clearly, manage expectations effectively, and handle escalations calmly.
• •You’re comfortable owning outcomes and driving alignment without direct authority.

Why This Role Matters

Enterprise loyalty programs are complex, high-visibility initiatives. This role ensures these programs are delivered with structure, predictability, and clarity—directly impacting customer trust, long-term relationships, and platform success.

Why Join Us

• •Lead high-impact enterprise loyalty programs.
• •Work closely with experienced teams across delivery and product.
• •Take ownership of complex, visible customer initiatives.
• •Grow as a senior project management professional in a focused IC role.
• •Be part of a team that values clarity, accountability, and execution.