Project Manager (Bilingual)

Who We Are

• Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
• With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization
• From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Job Description:

TELUS Digital System Engineering & Support practice provides design, implementation, integration, consulting, management, and support services to internal and external clients. We are searching for a talented Client Project Manager to work on multiple application development mandates. The Client Project Manager is the primary point of contact between our clients and internal delivery teams.

The role owns project scope, timeline, budget, and communication from kickoff through final delivery, ensuring projects are completed on time, within budget, and to the client's satisfaction. The ideal candidate is a skilled communicator who can balance client relationship management with disciplined project execution and has experience in the media & entertainment industry.

Key Responsibilities

Manage the end-to-end project lifecycle, from project definition through implementation and closure or transition to a support & maintenance phase.

Serve as the primary client-facing owner for one or more concurrent projects, managing scope, schedule, budget, and overall client satisfaction

Lead project kickoffs, requirements gathering, and discovery sessions to define objectives, deliverables, and success criteria

Develop and maintain detailed project plans, timelines, and resource allocation across internal teams

Translate client requirements into clear briefs, specifications, and tasks for internal teams (design, engineering, creative, operations, etc.)

Performance and Metrics Build reports and keep a tight follow-up on team's assignments and operational activities.

Run regular client status meetings, check-ins, and business reviews; produce clear status reports covering progress, risks, and budget

Manage client change requests and scope changes, including their impact on timeline, budget, and resourcing, with proper documentation

Act as escalation point for client concerns and issues, coordinating internal teams to resolve blockers quickly

Manage project risk proactively — identifying potential issues before they impact delivery and developing mitigation plans

Own project budgets, including tracking spend against contract terms and flagging overages early

Resource Management: Allocate resources efficiently to ensure project goals are met within budget and time constraints.

Team Leadership: Lead and motivate project teams, fostering collaboration and communication among team members.

Facilitate client review and approval cycles, including UAT & sign-off processes before releases ●

Maintain accurate project documentation, meeting notes, and records of decisions and approvals

Support contract, SOW, and invoicing processes in coordination with finance and account management

Identify areas for improvement in project processes and implement best practices to enhance efficiency and quality.

Participate in client proposal processes when project management expertise is required.

Identify opportunities for account growth or additional services based on client needs Required Qualifications & Skills

Strong expertise in project planning, judgment, leadership, decision-making, analysis, and problem-solving

Excellent English / French oral and written communication skills

Interpersonal and negotiation skills to effectively work with diverse teams and stakeholders

Thorough understanding of Project Management methodologies, principles, and practices such as Waterfall, Agile, and SCRUM

Proven experience in executing and delivering on objectives; previous experience managing change orders and risk management.

Comfortable interacting with vendors, clients, and internal teams to negotiate, communicate, and influence to meet project needs

Strong analytical skills to seek creative and innovative ways to deliver client solutions Excellent organizational and time management skills are crucial for managing multiple projects simultaneously and prioritizing tasks effectively.

Familiarity with project management software tools and techniques, as well as relevant industry standards and best practices.

Capacity to adapt to changing project requirements, stakeholder priorities, and external influences.

Preferred Qualifications

A bachelor's degree in a relevant field such as project management, business administration, engineering, or a related discipline.

Certification in project management and/or change management (e.g. PMP, Six Sigma, Agile PMI-ACP, AgilePM, CSM, Prosci, CCMP).PMP, CSM, PRINCE2, or equivalent project management certification

Experience in Media & entertainment industry.

Résumé du poste

L'équipe Ingénierie et soutien des systèmes de TELUS Numérique offre des services de conception, de mise en œuvre, d'intégration, de consultation, de gestion et de soutien à une clientèle interne et externe. Nous recherchons un chef de projet client talentueux pour gérer plusieurs projets de développement d'applications. Le chef de projet client est le principal interlocuteur entre nos clients et nos équipes de développement internes.

Ce poste est responsable de la portée, de la gestion des échelons, du budget et des communications du lancement du projet jusqu’à la fermeture, garantissant ainsi le respect des délais, du budget, et la satisfaction du client. Le candidat idéal possède d'excellentes compétences en communication, sait allier la gestion de la relation client à une exécution rigoureuse du projet et a de l'expérience dans le secteur des médias et du divertissement.

Principales responsabilités

Gérer l'intégralité du cycle de vie du projet, de la définition du projet à sa mise en œuvre et sa clôture ou sa transition vers une phase de support et de maintenance.

Assurer la gestion d'un ou plusieurs projets simultanés en tant que principal interlocuteur du client, en gérant la portée, le calendrier, le budget et la satisfaction globale du client.

Animer les réunions de lancement de projet, la collecte des requis et les séances de découverte afin de définir les objectifs, les livrables et les critères de réussite.

Élaborer et tenir à jour des plans de projet détaillés, des échéanciers et une répartition des ressources entre les équipes internes.

Traduire les exigences des clients en énoncés simples, spécifications et tâches claires pour les équipes internes (conception, ingénierie, création, opérations, etc.).

Performance et indicateurs : Élaborer des rapports et assurer un suivi rigoureux des tâches et des activités opérationnelles de l'équipe.

Organiser des réunions régulières avec les clients pour faire le point sur l'avancement des projets, des bilans et des revues d'activité ; produire des rapports d'activité clairs couvrant les progrès, les risques et le budget.

Gérer les demandes de modification et les changements de portée des clients, y compris leur impact sur les délais, le budget et les ressources, avec une documentation appropriée.

Servir de point de contact pour la résolution des problèmes et préoccupations