Project Manager / Business Analyst

• Location: Remote (Pakistan)
• Department: P rogram Management Office
• Employment Type: Full-Time
• Reports to: Director, Digital Transformation

About AIM Inc.

AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes.

POSITION OVERVIEW

This role demands a professional capable of managing multiple concurrent workstreams, including managed services engagements, internal transformation initiatives, and emerging technology programs, while maintaining clear communication, accountability, and stakeholder alignment across all levels.

KEY RESPONSIBILITIES

Project Governance & Delivery

Provide end-to-end project governance across client engagements, including managed services contracts and client program deliverables

Develop and maintain project trackers, risk registers, status reports, and governance documentation

Manage project scope, schedule, and budget; flag deviations and escalate as required

Ensure all project activities comply with SOW terms, including scope classification and timesheets

Own the delivery of project milestones and maintain accountability across all team members

Stakeholder Management

Serve as the primary point of contact for client stakeholders, including senior technical leads and business decision-makers

Facilitate standup meetings, steering committee sessions, and client review meetings

Prepare and present project status updates, escalation reports, and executive briefings

Manage multi-stakeholder approval workflows, ensuring proper sign-off processes are followed

Team Coordination

Coordinate with cross-functional teams including ITSM leads, technical architects, application support leads, and business analysts

Clarify task ownership, remove blockers, and drive accountability across delivery teams

Manage resource planning and assignment within active engagements

Support onboarding of new team members and ensure alignment with project standards

Program & Initiative Management

Manage concurrent workstreams across diverse programs, including:

Maintain awareness of strategic priorities and align project activities to organizational goals

Risk & Issue Management

Proactively identify, log, and manage project risks, issues, and dependencies

Develop mitigation strategies and ensure timely escalation to appropriate stakeholders

Maintain a living risk register and ensure action owners are accountable

Documentation & Reporting

Produce governance documents including project charters, SOW reference guides, timesheet guidelines, and meeting agendas

Maintain accurate and version-controlled project records

Deliver regular status reports and post-meeting summaries to internal and client leadership

REQUIRED QUALIFICATIONS

8+ years of experience in project management, preferably within a professional services or consulting environment

Demonstrated experience managing client-facing engagements and operating in an embedded or resident PM capacity

Strong understanding of project governance frameworks, SOW management, and billing/scope classifications.

Experience coordinating cross-functional technical teams (ITSM, cloud, application support, etc.)

Proficiency with project management tools and documentation platforms such as Jira, Azure Devops, Microsoft Planner and Miro.

Excellent written and verbal communication skills in English; ability to communicate with senior stakeholders with ease.

Strong organizational skills with the ability to manage multiple competing priorities simultaneously

MUST HAVE

PMP, CAPM, or equivalent project management certification

Exposure to AI/emerging technology initiatives or transformation programs

Experience working with enterprise clients in regulated or complex stakeholder environments

PREFERRED QUALIFICATIONS

Experience in IT managed services, infrastructure, or enterprise technology environments

Familiarity with ITSM frameworks (e.g., ITIL) and ticketing system

CORE COMPETENCIES

Leadership & Accountability

Stakeholder Communication

Analytical & Critical Thinking

Conflict Resolution & Escalation

Governance & Compliance

Adaptability & Initiative

Risk Management

Documentation & Reporting

Schedule

Monday to Friday – EST core business hours (Remote)