Project Manager - Call Center Operations

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Client Account Manager, accomplishes project objectives by planning, evaluating and improving project specific activities. The Client Account Manager has responsibility for the day to day relationship with the assigned client(s), and in order to be successful, must collaborate effectively with internal resources/ departments. The Client Account Manager must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Inizio.

This is your opportunity to join Inizio, and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

Competitive pay that recognizes your experience, expertise, and impact

Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave

Company-paid holidays so you can rest, recharge, and focus on what matters most

Recognition programs, contests, and awards that celebrate your contributions

Continuous growth opportunities through learning, leadership development, and career advancement support

A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

Best Place to Work in BioPharma — 2022, 2023, 2025

Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

The compensation for this role is $80,000 per year.

What will you be doing?

Lead and support all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions

Communicate with and Issue status updates to the client regularly throughout the implementation process and during the life of the program.

Schedule and facilitate status calls with frequency appropriate to the needs of the program.

Ensure that all client needs are met with a high degree of quality

Create and maintain reports and analysis/insight as dictated by the needs of program and/or client.

Provide accurate and timely invoicing and track costs against client budget.

Author and maintain client specific SOPs and Work Instructions

Provide ad-hoc proposals and pricing as needed.

Schedule and spearhead creation and delivery of periodic business reviews.

Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources.

Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client

Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

Bachelor’s Degree or equivalent work related experience

• •Client-facing and project management experience required.
• •Minimum of 2 years pharmaceutical contact center experience required.

Must be highly organized, with solid relationship building skills

Strong critical thinking and creative problem-solving skills

Proposal writing and pricing experience a plus.

Excellent with Microsoft Office programs including but not limited to Excel and Power Point

Excellent oral and written communication skills as well as customer service and negotiation skills

Ability to travel as necessary or required, which may include overnight and/or weekend travel

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.