Project Manager, Delivery Lead

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products and processes, and especially the specificities of the unique trial in question before taking any actions they may alter the data of the system in question.

Project Manager, Delivery Lead Responsibilities:

Lead a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management

Manage client expectations regarding project timelines, delivery, scope, and internal and external responsibilities

Lead the client Kick-Off Meeting covering project timelines, delivery, and scope including communication of internal and external expectations

Supports the specification review meetings internally and externally

Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)

Facilitate internal and external meetings for all assigned projects

Set meeting agenda, share meeting minutes, and drive completion of action items internally and externally

Proactively assess project risks and escalate issues via established internal and external communication pathways

Drives study resourcing with support and input from project team members

Ensure client satisfaction throughout the project build and maintenance phase, working with customer care, Suvoda management, and business development as needed

Identify and assist with the implementation of process improvements for the services department

Assist the product team with the design and development of new features by providing feedback based on client requests and project experience

Assist the Product team and Services Solutions with the design and development of new features and initiatives by providing feedback based on client requests and project experience

Delegate and oversee tasks to associate project managers

Travel to client sites to attend meetings and conduct user training sessions

Perform other related duties as required

Additional Responsibilities :

Project Management:

Lead team in effort to achieve scorecard targets related to capacity , compliance efficiency, quality and engagement

Primary point of contact for the client from contract award through system de-activation and archival, leading status meetings, tracking all open issues or questions, and providing status updates as required

Own responsibilities for project timelines, quality, team utilization and on-time delivery; delegate and manage tasks and responsibilities across the team

Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)

Drive overall team resourcing efforts with support and input from project team members

Support the training and development of new team members

Travel to client sites to attend meetings and conduct user training sessions

Team Management:

Direct management and supervision responsibilities for team members including delegating, directing, and monitoring progress on assigned work

Collaborating with Services Managers on performance management and development for their team members

Providing input on priorities, giving formal feedback and participating for Performance Check-Ins in partnership with the League Lead and Services Manager (Coach)

Identifying and assigning learning opportunities to the appropriate team members, with input and collaboration from the Services Manager

Collaboratively working with team members to address challenges, solve problems and remove obstacles as needed

Build and maintain a strong sense of belonging and connection within the team

Proactively monitor performance of team members, soliciting and providing meaningful feedback

Meet regularly with team members to check-in on priorities and support needs

Operational Management:

Collaborate with League Leadership in ongoing assignment of studies

Participate in hiring process and decisions for the Services Delivery department

Participate in and manage roll-out of process improvements and corporate updates in Services within their League

Serve as an expert and internal escalation point of contact for team members in Services in and outside of team

Partner with Solutions, Talent & Culture, and Learning & Development to ensure training and best practices are delivered across the team

Provide support related to Issue Management as required

Perform other related duties as required

Requirements:

Bachelor's degree or equivalent experience required

Interpersonal and communication skills

Time management and organizational skill

Analytical thinking ability

Creative problem-solving ability

Attention to detail

Consultative skills

Experience:

At least two years of experience in IRT or related field preferred

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