Project Manager- Hospitality Industry- Commerce & Omni Channel Domain

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Location

Local to Miami, FL.

About the Job You're Considering

The Project Manager will lead strategic, high‑impact initiatives across the Commerce and Omni‑Channel ecosystem within the Hospitality Industry . This role is responsible for driving end‑to‑end Project delivery—including digital commerce transformation, guest experience enhancement, property‑based technology modernization, and integrated omni‑channel capabilities across mobile, web, in‑property, and partner platforms. Leads project execution within a revenue management-focused program, driving delivery of business-facing tools and self-service capabilities.

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. PM's are responsible for the overall projectorengagement plan, budget, structure, schedule and staffing requirements for the delivery organization. PM's ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards. The Project Management Officer (PMO) provides a range of support services to the Engagement Managers to govern our engagements, plan and track them, report progress, manage issues and risks, control change, manage deliverables and quality, track obligations, adhere to our contractual and commercial constraints, manage our finances and keep electronic records of what we produce and do.

Your Role

• •Responsible for managing end-to-end project lifecycles, including planning, execution, monitoring, and successful delivery within defined timelines and scope.
• •Collaborates closely with cross-functional teams to deliver scalable, user-focused solutions that enhance commercial outcomes.
• •Oversees prioritization, resource coordination, and status reporting to ensure transparency and accountability throughout the project lifecycle.
• •Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement.
• •PMs are responsible for the translation of the client's complex business requirements into formal agreements.
• •For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results.
• •This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution.
• •Define and execute the strategic Project roadmap for commerce and omni‑channel initiatives supporting hospitality operations, loyalty, bookings, payments, and guest‑facing digital experiences.
• •Lead large‑scale, cross‑functional initiatives spanning digital commerce (reservation systems, POS, digital ordering, mobile check‑in/out, payments, etc.).
• •Drive alignment across product, engineering, operations, marketing, and property teams to ensure Project success.
• •Own end‑to‑end Project execution, including requirements gathering, solution design, resource planning, budgeting, milestone tracking, risk mitigation, and stakeholder communication.
• •Oversee multiple interconnected workstreams and ensure deliverables meet quality, timeline, and dependency requirements.
• •Implement governance models, dashboards, KPIs, and status reporting for executive leadership.
• •Apply deep industry expertise in hotel operations, guest experience flows, revenue management, and property technology ecosystems.
• •Lead initiatives integrating omni‑channel capabilities: mobile app, website booking engines, CRM, loyalty platforms, property systems, call centers, kiosks, and partner channels.
• •Support modernization of core hospitality systems (PMS, POS, CRS, RMS) and their integrations with commerce platforms.
• •Manage relationships with technology vendors, systems integrators, hotel brand teams, franchise owners, and operational leadership.
• •Ensure stakeholder expectations are clearly defined and consistently met or exceeded

Your Skills and Experience

• •6-10+ years experience in Project or project management, preferably within hospitality, travel, retail, or global commerce environments.
• •Proven project manager with experience supporting revenue or commercial systems initiatives.
• •Demonstrates strong stakeholder management skills, effective communication, and a track record of successfully delivering business-facing technology solutions in dynamic environments.
• •Demonstrated experience delivering omni‑channel or digital commerce Projects at scale.
• •Strong understanding of hospitality operations and systems (PMS, CRS, POS, RMS, loyalty systems).
• •Proven ability to manage complex, multi‑stakeholder enterprise Projects.
• •Exceptional communication, executive‑level presentation, and leadership skills.
• •Strong analytical and problem‑solving abilities
• •Experience with cloud‑based commerce and integration platforms (e.g., Salesforce Commerce, Adobe Commerce, Oracle Hospitality, Sabre, Amadeus, NCR, Shiji).
• •PMP, PgMP, Agile/Scrum certifications.
• •Experience with global or multi‑property hospitality organizations.

The base compensation range for this role in the posted location is: $73,150 - $210,250

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• •Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• •Retirement savings plans (e.g., 401(k) in the U.S., RRSP i