Project Manager (Operations) - Robot Business Section, Unmanned Solution Department, Incubation Business

Job Description:

Department Overview

The Robot Delivery Business started in 2018, with a delivery experiment on a university campus in May 2019, followed by Japan's first service for general users from a supermarket to a nearby park in September-October of the same year. In August-September 2020, we expanded our services to a glamping facility, and in April 2021, we extended our services from supermarkets to nearby residential areas. Since May 2022, we have been providing regular services around Tsukuba Station for over a year. We have been providing services in the Harumi area of Chuo Ward, Tokyo, in November 2024, and expanding the service area to Toyosu in Koto Ward from September 2026. Thus, We have been promoting improved shopping convenience and last-mile delivery efficiency in urban areas.

Position:

Why We Hire

At Rakuten, we aim to empower society through unmanned delivery and are seeking new members to lead our robot delivery business.

In this position, you will primarily take the lead in all tasks related to robots, including the integration between robots and Rakuten's systems, the development and improvement of operations involving robots, and the installation and follow-up service of Rakuten’s delivery management system to stores. Specifically, your responsibilities will include identifying and organizing issues in ongoing services, proposing and implementing solutions in collaboration with robot manufacturers, supporting manufacturers with necessary reviews and procedures for robot operations, assisting in the development of integration between robots and Rakuten's delivery management system, and proposing the introduction of Rakuten's delivery management system and conducting follow-up service during operation to member stores.

・Service Introduction Page:

https://mujin-delivery.rakuten.co.jp/

* Only available in Japanese

・Service Introduction Video:

https://youtu.be/FUCXHD2xaE0

* Only available in Japanese

Position Details

• ・Developing and improving robot-related operations
• ・Defining and documenting requirements for integration between robots and Rakuten’s systems
• ・Implementing Rakuten’s delivery management system at stores and providing post-implementation support

Work Environment

Working in a small team, you'll need to be adaptable and ready to tackle a broad range of challenges. Your role will evolve, with tasks assigned to leverage your strengths and support the team's shifting priorities.

Mandatory Qualifications:

• ・A strong passion and sense of ownership for creating products that provide value to customers.
• ・Prior experience working on projects related to mobility or robotics.
• ・A minimum of 2 years of experience in negotiations with global companies.
• ・Strong communication and documentation skills for both internal and external stakeholders.
• ・Ability to take initiative and drive projects forward by collaborating with team members.

Desired Qualifications:

• ・Skills and experience in finding and analyzing operational issues.
• ・PRD documentation skills.
• ・Risk assessment skills and experiences.
• ・Experience in launching a new business.
• ・Fluent in business English, with the ability to work effectively with a global team.
• ・Driver's license.

Other Information:

Additional information on Location

• Rakuten Crimson House
• 1-14-1 Tamagawa, Setagaya-ku, Tokyo

• Related Pages
• ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
• ・Employee Conditions: https://global.rakuten.com/corp/careers/information/
• ・Culture: https://global.rakuten.com/corp/careers/culture/

#business #serviceplanner #director #projectmanager #groupcompanydiv

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)