Project Manager - Qualitative

ABOUT US

Pureprofile’s vision is to deliver more value from the world’s information. We are a global data and insights organisation providing industry-leading online research solutions to agencies, marketers, researchers and brands & businesses.

The Company, founded in 2000 and based in Surry Hills, Australia, now operates in North America, Europe and APAC and has delivered solutions for over 850 clients.

CORE PURPOSE

The Project Manager - Qualitative is a hands-on delivery role responsible for running qualitative research projects end-to-end — from kick-off through recruitment, fieldwork, and analysis to final delivery. Reporting to the Head of Operations - Qualitative, they own the day-to-day management of an allocated portfolio of projects, keeping engagements on time, on budget, and to a high standard of quality. The role coordinates internal researchers and external suppliers, serves as a reliable day-to-day client contact, and escalates risks and complex decisions to the Head of Operations early. Success in the role is measured by on-time delivery, project margin, methodological quality, and client satisfaction across the portfolio.

ABOUT THE ROLE

CORE ACCOUNTABILITIES

Manage the end-to-end delivery of an allocated portfolio of qualitative projects — from kick-off through recruitment, fieldwork, moderation support, reviewing project data, and reporting — keeping each project on time, on budget, and to specification

Coordinate projects across the full qual toolkit (in-depth interviews, focus groups, ethnography, online communities, digital qual platforms, hybrid qual-quant), regularly communicating (with internal & external stakeholders) on delivery logistics and execution

Build and manage detailed project plans, timelines, and budgets; track progress against milestones and proactively flag risks or slippage to the Head of Operations

Own project margin and on-time delivery across the portfolio; monitor costs against scope and escalate variations or scope changes early

Quality-check key project deliverables — recruitment screeners, stimulus, fieldwork schedules, and status reports — coordinating inputs from clients and suppliers

Serve as a day-to-day client contact on assigned projects; manage expectations, provide clear status updates, and maintain trusted working relationships

Regular project updates to clients and internal sales contacts flagging concerns upfront and providing sampling strategies for hard to achieve targets

Maintain accurate and up-to-date project documentation in Salesforce and other systems; ensure compliance with ISO requirements, Fair Data Principles, and internal best practice

Identify and suggest improvements to qual delivery processes, templates, and tooling, supporting the Head of Operations on their roll-out

Contribute to a positive, collaborative team culture — sharing knowledge with peers and supporting more junior team members and recruiters where needed

ABOUT YOU

QUALIFICATIONS AND EXPERIENCE:

2–5 years’ experience in qualitative research project management or delivery, with hands-on involvement in recruitment, fieldwork coordination, analysis, and reporting

Solid working knowledge of contemporary qual methodologies — IDIs, focus groups, ethnography, online communities, digital qual platforms, and hybrid qual-quant designs

Strong organisational and project management skills — able to juggle multiple concurrent projects, competing deadlines, and shifting priorities without dropping quality

Demonstrated experience managing project timelines, budgets, and quality; comfortable tracking margin and flagging issues early

Confident coordinating internal stakeholders and external suppliers to keep multiple projects moving in parallel

Good client management skills — able to communicate clearly, manage expectations, and build reliable day-to-day relationships with research buyers

A commercial mindset — understands the link between scope, cost, and margin, and supports sales on accurate project costing and feasibility

Familiarity with qual suppliers across ANZ (recruiters, viewing facilities, transcription, translation, digital qual platforms) is an advantage

Experience with CRM and project management systems (Salesforce or equivalent); exposure to ISO-certified environments a plus

Strong written and verbal communication skills — clear, accurate, and well-organised in both client-facing and internal contexts.

WHY JOIN US

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative.

We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.

If this sounds like you, then we would love to hear from you!