Project & Program Management I

What this Job Entails:

The Project & Program Management I role is responsible for planning and coordinating all aspects of information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Scope:

• •Applies company policies and procedures to resolve routine issues
• •Works on problems of limited scope
• •Receives detailed instructions

Your Roles and Responsibilities:

• •Manages cross-functional and technical projects.
• •Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• •Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• •Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• •Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• •Help to drive project lifecycle milestones from concept commit through project closure and advocate change management.
• •Assist with using metrics, SLAs, and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• •Help with internal process improvements; remove gaps, across multiple teams and functions.
• •Ensure risks are accounted for and provide risk mitigation strategies.
• •Be a point of contact for vendor partners and internal stakeholders.
• •Coordinate and assist with regularly scheduled meetings with core teams.
• •Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• •Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• •Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• •Builds stable working relationships internally
• •Follows standard practice and procedures when analyzing situations or data
• •Understanding of project management teams, resolving conflict, and meeting schedule timelines
• •Excellent communication skills (verbal, written, documentation)
• •Ability to work on multiple projects and assignments concurrently
• •Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• •Familiarity with creating spreadsheets, presentation material, and project/process documentation
• •Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• •Ability to collaborate with stakeholders and communicate project updates to client executives.

Preferred Qualifications:

• •Various certifications
• •Change management knowledge
• •Familiarity with various project management methodologies

Physical Demand & Work Environment:

• •Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• •Must have the ability to move from place to place within an office environment
• •Must be able to use a computer
• •Must have the ability to communicate effectively
• •Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers