Property Administrator – Residential

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

The Property Administrator – Residential plays a vital role in delivering exceptional property administration and resident experiences. As Property Administrator, you'll support the Property Manager / Leasing & Resident Experience Manager by managing essential administrative, financial, and compliance functions that keep our community running smoothly.

This position will champion the JLL Culture of Communication, Collaboration and Trust while performing the following duties:

Property Administration & Resident Experience:

Support daily operations by maintaining accurate resident records, lease files, and documentation. You'll prepare correspondence including rent increases, N-forms, lease agreements, and renewals while managing office filing systems and building supplies. As a primary point of contact for residents, you'll address inquiries professionally, resolve issues efficiently, and escalate complex matters when needed. You'll also support residents throughout their journey—from move-in to move-out—while collaborating with our Leasing and Resident Experience team to foster a thriving community.

Financial Administration:

Manage accounts receivable and accounts payable functions including rent collection, payment tracking, and invoice processing. You'll oversee rent roll accuracy, issue reminders, prepare monthly financial reports, and process purchase orders. Your attention to detail will ensure invoices are properly coded and matched to contracts, while you support the Property Manager with budget preparation and financial reporting.

Compliance & Regulatory Support:

Ensure compliance with the Residential Tenancies Act (RTA) and other Ontario regulations by preparing and issuing required notices (N1, N4, N5, etc.). You'll maintain lease agreement compliance, process chargebacks, and support legal proceedings by preparing hearing materials and gathering documentation as needed.

Team Collaboration:

Provide regular updates to the Property Manager on resident issues, financials, and operational matters while maintaining clear communication with residents, contractors, and stakeholders. You'll also contribute to special projects and initiatives as needed.

Sound like you? To apply, you must be/have:

Post-secondary education required. College Diploma in Business Administration, Property Management, or related field preferred.

2-5 years of experience in property management or administrative support, preferably in residential property operations or resident management; interest in a Real Estate career path.

Strong organizational skills with excellent attention to detail and ability to manage multiple priorities.

Outstanding written and verbal communication skills with a customer-focused mindset and aptitude for servicing residents with the ability to see both the customer's perspective and the impact on the organization.

Proficiency in Microsoft Office Suite and property management software (Yardi experience is an asset).

Working knowledge of the Residential Tenancies Act and tenancy agreements.

Strong problem-solving abilities and professional approach to resident concerns.

Ability to work independently and collaboratively as part of a team.

• Schedule: Monday to Friday, 8:30am–5:00pm | In-office 5 days per week
• Location: Premier luxury rental property in Yorkville
• Employment Type: Contract position with opportunity for extension

Our business in Canada

Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients.

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long-term profitable growth over the next decade, enhancing our leading position, providing best-in-class services to our clients, and creating inspiring and rewarding career paths for our people.

Estimated compensation for this position:

• 65,000.00 – 72,000.00 CAD per year
• This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.