Property Management Assistant

• Real Estate Property Management VA | Remote (PH Only)
• IMPORTANT – PLEASE READ BEFORE APPLYING

DO NOT APPLY if you do not have hands-on experience using AppFolio. This is a mandatory requirement.

DO NOT APPLY if you have not supported a U.S.-based residential property management company.

Important Location Requirement

We truly appreciate the interest from applicants around the world. However, this position is open exclusively to candidates currently residing in the Philippines due to regional hiring requirements.

Please Note

Do not apply if you have no prior experience. This is not an entry-level position.

Strong English communication skills are required for this position.

Applicants must have a minimum English proficiency level of B2, with C1 strongly preferred.

An English proficiency test result may not be required at the initial application stage. However, Smartland may request an IELTS or other English proficiency test result later in the hiring process, including after the interview, if needed to verify your English proficiency.

Applicants should be prepared to demonstrate strong written and spoken English throughout the application and interview process.

Important

When booking your initial interview or completing your application, please use the exact job title:

Real Estate Property Management VA

About the Role

Are you organized, confident, and ready to take on a key role in property management?

Smartland is seeking a skilled Real Estate Property Management VA / Property Manager Assistant who thrives in a fast-paced environment, communicates with ease, and keeps operations running smoothly. If you enjoy problem-solving, supporting tenants, and ensuring everything stays on track, this opportunity is for you.

• Compensation
• $560 BI-WEEKLY
• Long-term, stable role with opportunities to grow

What You’ll Do

You will support our U.S. property management operations by handling key day-to-day tasks, including:

• Handle maintenance requests end-to-end (intake, tracking in AppFolio, vendor coordination, follow-ups, and closing tickets)
• Coordinate and oversee property maintenance and repairs across multiple units
• Support unit turn / make-ready processes including scheduling, checklists, vendor coordination, and quality checks
• Manage lease expirations, renewals, and agreements from start to finish to prevent gaps in occupancy
• Manage rent collections and payments with accuracy
• Communicate clearly with tenants regarding maintenance, lease terms, renewals, and service concerns
• Manage tenant move-ins and move-outs and ensure all documentation is complete
• Maintain and update property listings across platforms, ensuring accuracy of availability, rent, and unit details
• Keep accurate records of inspections, financials, and service requests
• Follow SOPs and ensure tasks are completed on time and with attention to detail

• What We’re Looking For (Must-Have)
• Proficiency in AppFolio is mandatory — applicants without this experience will not be considered
• Proven experience handling:
• Maintenance requests and vendor coordination
• Lease expirations and renewals
• Unit turn / make-ready processes
• Property listings and availability updates
• Minimum B2 English proficiency; C1 preferred
• Excellent spoken and written English
• Strong time management and organizational skills
• Experience with Google Sheets, Docs, Gmail, and Calendar
• Proactive, resourceful, and confident in taking ownership
• Ability to work independently and follow processes accurately
• Prior experience supporting a U.S.-based residential property management company

• Why Join Smartland?
• Competitive pay with room for growth
• Supportive, professional team
• Valuable experience in U.S. real estate property management
• Long-term career advancement opportunities

CI: Technical Expert, Architect, Administrator, Scholar

Loc: International