Protective Service Officer (PSO) Supervisor Sergeant

Protective Service Officer (PSO) Supervisor

• Summary:
• The PSO Supervisor is a frontline supervisor responsible for coordinating and supervising daily guard operations across multiple posts during their assigned shift. Supervisors play a critical role in maintaining
• post coverage, verifying officer readiness, and responding to incidents in real time. They serve as a direct supervisory presence for Protective Service Officers, ensuring adherence to post orders,
• appearance standards, and operational procedures. As part of our layered supervisory model, PSO Supervisors provide essential oversight that reinforces continuity, compliance, and contract performance

Essential Duties and Responsibilities:

Supervise Protective Service Officers during assigned shifts to ensure full contract compliance and performance to standard.

Conduct shift briefings, communicate operational updates, and reinforce site-specific protocols and safety priorities.

Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.

Conduct random and scheduled post inspections to verify compliance with General and Site-Specific Post Orders, SOPs, and appearance requirements.

Support incident response efforts, including coordinating initial actions, notifying the Deputy PM, and preparing incident reports.

Provide coaching and performance feedback to officers, and document any infractions for review by the Deputy PM and PM.

Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.

Train and mentor new officers, fostering consistent standards of professionalism and operational knowledge.

Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

Supervisory Responsibilities:

• •Receives general direction from the Deputy Project Manager or Project Manager. Exercises direct supervision
• over 1-5 Protective Service Officers. Provides input to management in regards to operation, status of
• posts and PSOs.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have High School Diploma or equivalent.

Two (2) years of successful experience in field supervision (civilian community law enforcement, military service law enforcement, or state/federal corrections with armed certification)

Must have detailed knowledge of federal contract security operations.

Language Skills

Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.

Ability to write simple correspondence.

Ability to speak effectively before groups of customers or employees, or organizations.

Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

Certificates, Licenses, Registrations

CPR/AED/First Aid Certification

Current/valid state driver's license

Other Qualifications

Must be a citizen of the United States and be at least 21 years of age. Ability to pass a drug screen and c