Provider Relations Coordinator

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

Morgan & Morgan is seeking a Provider Relations Coordinator who is responsible for developing, maintaining, and servicing high quality, marketable and satisfied provider network within an assigned geographic area. This individual will act as a primary resource for designated providers and groups to establish and maintain positive relationships by assisting with/or responding to complex issues as it relates to our clients’ requirements and lien resolutions. The Provider Relations Coordinator serves as the point of contact between multiple medical providers and Morgan and Morgan. This position is expected to build and sustain strong working relationships with cross functional departments and assigned long term care and healthcare providers.

Responsibilities

Communicate with multiple internal departments to determine medical provider relationships that currently exist in defined territory

Identify and fulfill service off erin g gaps

Develop a best practices strategy for defined territory

Collaborate and partner with multiple departments, including but not limited to Marketing, Futures, and Client Advocacy on polices, processes and operations in order to develop solutions for strategic business needs

Provide ongoing, professional, and effective touchpoints with medical providers

Receive, respond, and troubleshoot external provider related issues

Service as lien resolution manager: Review, negotiate and resolve medical liens with medical providers and/or insurance companies per Attorney direction

Utilize the database system by inputting accurate and detailed field contact notes of provider-related database information

Travel across multiple facilities, build relationships with staff/doctors and act as the point of contact between the firm and medical providers of varying specialties and vendor types

Accountable for communicating importance of major milestones in treatment and ensure these expectations are met

Gather, track and generate reports on KPIs as needed

Serve as the principal liaison between internal departments and healthcare providers

Develop and maintain comprehensive understanding of healthcare market trends and communicate opportunities to appropriate management/staff in a timely manner and on a regular basis

Conduct effective customer sales meetings and contract negotiation discussions

Educate new team members as to best practices

Additional ad hoc responsibilities as requested

Qualifications

Bachelor’s degree in Business, Healthcare Administration, Communication or related degree and three (3) years of relevant experience or a combination of education, training and experience in a law firm setting (preferably Personal Injury)

Subject matter expert with direct experience in medical lien resolution

Sales/marketing specific background with focus on consultative selling and relevant healthcare experience preferred

Excellent organizational skills and ability to effectively collaborate and negotiate with a variety of internal and external professionals (such as physicians, medical office staff, administrative staff of nursing homes and home care agencies, etc.)

Experience with Microsoft Office applications (Word, Excel, PowerPoint, etc.)

Detail oriented with ability to “shift gears” and prioritize multiple demands

Self-driven with strong problem solving, analytical, strategic and time management skills

Outstanding presentation, written and verbal communication skills and the ability to discuss complex issues concisely to multiple audience levels

Ability to work in a high pressure, fast paced environment

Ability to travel as needed (up to 75%)

Bilingual (preferred)

Hiring Range: $75,000-80,000/year

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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