Public Safety Telecommunicator (Office Automation)

Summary

About the Position: Serves as a Public Safety Telecommunicator (Office Automation) for dispatching Fire, Emergency Medical Services (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points/911 Centers. Incentives MAY be authorized for highly qualified candidates. See "additional information"

Duties

• •Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• •Provide initial incident command support until responding emergency units arrive on scene.
• •Responsible for caller interrogation to determine the problem and the nature of the call.
• •Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• •Monitor computerized fire alarm system and other alarm systems such as Joint Capabilities Integration Development System (ICIDS) alarm systems.
• •Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• •Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• •Provide emergency medical dispatching assistance to callers with medical emergencies.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Specialized Experience GS-05: One year of specialized experience which includes 1) Receiving incoming calls for service and obtaining information necessary to determine the appropriate course of action; and 2) using automated systems to enter, update or maintain service records or other information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college, or university. (NOTE: Must provide transcripts). OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Specialized Experience GS-06: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls within a public safety communications center using established procedures; and 2) operating emergency communications/computer-aided dispatch equipment to assist with dispatching public safety resources. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-5). OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Criminal Justice, Emergency Management, Homeland Security, Public Safety Administration, Communications, Business Administration, Information Technology, Office Administration, Computer Information Systems. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. Specialized Experience GS-07: One year of specialized experience which includes 1) Answering emergency and/or non-emergency calls for police, fire, medical or ambulance assistance; 2) Dispatching emergency personnel AND vehicles; and 3) Operating automated systems, emergency dispatching, and communications equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Criminal Justice, Emergency Management, Homeland Security, Public Safety Administration, Communications, Business Administration, Information Technology, Office Administration, Computer Information Systems. Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages In addition to the requirements above, this position requires a typing proficiency of at least 40 word per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/