QA Engineer

General Information

• •Title: QA Engineer
• •Department: Quality Assurance
• •Reports to: QA Manager
• •Location: Rockwool Vietnam Plant

2. Job Purpose

• •The QA Engineer is responsible for ensuring compliance with product, process, laboratory, and management system requirements through effective quality assurance practices.
• •This role oversees laboratory testing activities, evaluates incoming raw materials, semi-finished and finished products, manages quality systems, and drives continuous improvement initiatives.
• •The position plays a key role in maintaining compliance with Quality, Health, Safety, and Environmental (QHSE) standards while supporting operational excellence and customer satisfaction.

3. Key Responsibilities

3.1 Quality Management Systems & Compliance

Develop, implement, maintain, and continuously improve the Integrated Management System in accordance with:

• •ISO 9001 (Quality Management System)
• •ISO 14001 (Environmental Management System)
• •ISO/IEC 17025 (Testing and Calibration Laboratories)
• •ISO 45001 (Occupational Health & Safety Management System)

• •Ensure compliance with corporate Quality, Health, Safety & Environment (QHSE) policies, procedures, and objectives.
• •Monitor quality performance and ensure alignment with customer, regulatory, and internal requirements.

3.2 Raw Material Qualification & Testing

• •Lead testing, evaluation, and approval of incoming raw materials to ensure compliance with technical specifications and quality standards.
• •Develop and maintain raw material inspection plans, acceptance criteria, and testing procedures.
• •Perform statistical analysis and trend monitoring of raw material quality performance.
• •Collaborate with Procurement, Production, Technical, and Supplier Quality teams to investigate and resolve raw material quality issues.
• •Support supplier qualification, supplier audits, and continuous supplier quality improvement initiatives.

3.3 Laboratory Management

• •Manage daily laboratory operations and ensure testing activities are conducted accurately, safely, and efficiently.
• •Ensure all laboratory equipment is calibrated, verified, maintained, and operated according to approved procedures and ISO/IEC 17025 requirements.
• •Maintain laboratory accreditation readiness and compliance with internal and external audit requirements.
• •Optimize laboratory testing methods, workflows, and resource utilization.

3.4. Product Testing & Quality Control

• •Analyze and evaluate test results for raw materials, work-in-progress products, and finished products.
• •Prepare technical reports and provide recommendations for quality improvement and corrective actions.
• •Establish, validate, and monitor testing methods to comply with international standards, customer specifications, and industry best practices.
• •Investigate non-conforming products and ensure appropriate containment and disposition actions. Continuous Improvement & Problem Solving

• •Lead Root Cause Analysis (RCA) activities using structured problem-solving methodologies.
• •Develop and implement corrective and preventive actions (CAPA) to eliminate recurring quality issues.
• •Drive continuous improvement projects focused on product quality, process capability, laboratory performance, and operational efficiency.
• •Utilize quality and statistical tools such as SPC, Minitab, Pareto Analysis, Control Charts, and FMEA Reporting

• •Prepare and present regular quality and laboratory performance reports to management.
• •Monitor and report key quality indicators, including:

• •Incoming material quality performance
• •Product conformity rates
• •Customer complaints
• •Defect rates
• •CAPA effectiveness
• •Laboratory performance metrics
• •QHSE compliance status

6. Qualifications and Competencies

Education: Bachelor’s degree in engineering, Materials Science, Chemistry, Industrial Engineering, or a related technical discipline

.

• •Technical Knowledge
• •Strong knowledge of: ISO 9001 Quality Management Systems, ISO/IEC 17025 Laboratory Management Systems, ISO 14001 Environmental Management Systems, and ISO 45001 Occupational Health & Safety Management Systems, Integrated QHSE Management Systems
• •Thorough understanding of laboratory testing methodologies and material characterization techniques.
• •Proficiency in statistical analysis and quality tools such as SPC, Minitab, FMEA, CAPA, and RCA.
• •Experience with audit preparation, execution, and compliance management.

7. Key Performance Indicators (KPIs)

• •Incoming raw material acceptance and supplier quality performance.
• •Product conformity and defect reduction rates.
• •Laboratory testing accuracy and turnaround time.
• •Customer complaint reduction and CAPA effectiveness.
• •Audit compliance and successful certification outcomes.
• •QHSE performance and compliance objectives.
• •Continuous improvement project implementation and cost savings