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Jobs at Olyv

Quality Analyst

Location unstated

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
6 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities:

  • Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
  • Expertise in VKYC audit and review process
  • Identify areas of improvement and provide actionable feedback to agents.
  • Prepare and share weekly/monthly quality reports.
  • Collaborate with training and operations teams to implement process improvements.
  • Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations.
  • Assist in updating quality guidelines and audit forms based on business needs.
  • Prepare dashboards and review performance metrics regularly.

Skills & Requirements:

  • 1–3 years of experience in a QA role, preferably in fintech or banking.
  • Strong analytical and communication skills; fluency in Hindi and English is a must.
  • Graduation in any stream.
  • Attention to detail and a proactive approach to problem-solving.
  • Familiarity with QA tools, CRM systems, and dashboard preparation.
  • Strong knowledge of Excel is a must.
  • 7-day working shift with one Fixed week off.
Original posting on Jobs at Olyv's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobs at Olyv is hiring for this role.

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