IDFC FIRST Bank
Quality Analyst-Cross Sell COE
Thane, Maharashtra, India
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hirly's read of this role
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 4 Oct 2026
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the posting
Job Requirements About the Role The Quality Analyst – Cross Sell COE is responsible for evaluating internal service quality across retail banking channels and campaigns. The role involves identifying opportunities for process improvement, enhancing customer experience, and collaborating with various teams to drive performance improvements. Key Responsibilities Primary Responsibilities Measure internal service quality based on predefined criteria for channels and campaigns. Record and publish pe…
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