Quality Assurance

Key Responsibilities: General and Task Management :

● Manage all quality-related issues within the manufacturing team (e.g. internal, supplier,

customer and customer warranty)

● Identify root cause and instigate permanent corrective actions for product quality

issues

● Work with internal and external stakeholders to resolve quality issues that arise as

quickly and efficiently as possible to prevent compromising quality and safety

standards

● Carry out product and process auditing

● Ensure control plans and associated documentation are implemented effectively and

maintained

● Monitor and report on quality-related key performance indicators including scrap

monitoring, rework levels, parts per million (PPM) figures

● Stop production in the event of manufacture of unacceptable goods/processes

● Ensure compliance and assist with adherence to the Quality Management system

(ISO9001)

● Write product test procedures

● Undertake special projects as required

● Assist with training of quality awareness

● Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent

occurrence of any non-conformity relating to product, process or system

● Assist with first off sample approvals

● Promote the use of customer preferred techniques for continuous improvement such

as Six-Sigma, Poka-Yoke (Error Proofing) etc.

● Participate in cross-functional teams in the development of new products or changes

related to current products in meeting customer requirements

● Participate in the development and refinement of Design and Process FMEA’s (Failure

Mode and Effects Analysis)

● Manage the Supplier Key Performance Indicators (KPIs)

● Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier

problem solving on time, cost recovery and supplier warranty indicators

● Lead quality audits

● Keep up with current and developing manufacturing and engineering trends that

concern product quality

● Undertake special projects as required

● Contribute to continuous improvement activities

● Quality control of work by appropriate reviews

● Support and lead process improvement activities

● Write reports and present progress at project meetings and to stakeholders

● Achieve goals within budget

● Conduct benchmarking studies to determine best practices/designs and future trends

● Plan projects or subtasks so they may be tracked and presented

● Attend various meetings and action/communicate instructions

● Produce written reports and make presentations

● Undertake continuous training and development

● Perform root cause analysis and resolve problems

● Independently determine approach and assigned tasks

People Management:

● Lead and/or support groups of technicians and engineers

● Provide guidance to other team members

● Train both team and broader organization members

Relationship Management:

● Support regular inspection meetings with representatives from appropriate

departments to establish an action plan for improving build quality

● Communicate efficiently throughout the shop floor and with own and customer’s

management

● Liaise and communicate with other departments, customers, suppliers and other

service providers

Self management:

● Comply with the Health, Safety and Environmental Policies

● Assertive, resilient and welcomes change

● Engages interest and participation of others and has a collaborative approach to

working with others

● Proactively contributes to the team

● Is self aware Is resilient, optimistic and open to change

● Shows moral courage, openness and honesty in all dealings

Skills & Attributes:

● Exercise substantial initiative/judgment in work methods and interpreting goals

● Work independently and is reviewed infrequently with minimal supervision

● Self-supervising within the guidance and expectations of divisional management

● Knowledge of quality systems and measurement

● Strong knowledge of Advanced Product Quality Planning (APQP), Production Part

Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)

● Lean Manufacturing knowledge

● Knowledge of ISO9001 & understanding of ISO14001 and Health and Safety practices

● Understanding of engineering drawings and manufacturing processes

● Ability to work in a diverse and dynamic environment

● Planning and prioritizing activities

● Good communication and interpersonal skills

● Negotiation skills

● Ability to present data effectively

● Problem-solving skills

● Team working skills

● Analytical skills

● Understanding of cost and financial impacts

Qualification and experience:

● Btech manufacturing/engineering degree preferred with minimum 2 years experience

● Previous experience in a high volume manufacturing environment, preferably

automotive

● Experience of working in Quality Assurance Six Sigma/Lean Manufacturing skills

● Experience of dealing with customers and suppliers