Quality & Assurance Manager

Key Responsibilities

Quality Management

• •Develop and implement quality assurance standards across all stores.
• •Ensure consistency in beverage preparation, food quality, and customer experience.
• •Build and continuously improve SOPs for operations and quality control.
• •Monitor product quality from procurement to customer delivery.

Food Safety & Compliance

• •Ensure compliance with FSSAI, HACCP, and food safety regulations.
• •Conduct periodic food safety inspections and hygiene audits.
• •Drive corrective and preventive action plans (CAPA).
• •Maintain quality documentation and audit records.

Store Audits

• •Conduct regular operational and quality audits across all stores.
• •Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence.
• •Identify operational gaps and implement improvement plans.
• •Track audit scores and drive continuous improvement.

Vendor & Supply Chain Quality

• •Evaluate supplier quality standards.
• •Conduct vendor audits.
• •Ensure raw materials meet quality specifications.
• •Monitor warehouse quality and storage conditions.

Training & Capability Building

• •Train store teams on food safety, hygiene, and operational standards.
• •Conduct refresher sessions and certification programs.
• •Build a quality-first culture across the organization.

Customer Quality Management

• •Analyze customer complaints and identify root causes.
• •Drive corrective actions with Operations and Supply Chain.
• •Monitor customer feedback trends to improve quality.

Reporting & Analytics

• •Publish weekly and monthly quality dashboards.
• •Track audit scores, compliance, wastage, customer complaints, and corrective action closure.
• •Present quality performance to leadership.