Quality Control Specialist (Web Content Publisher)

Summary

This position is located in the Economic Research Services, Information Services Division, Web Services Branch. You will be supporting the Branch Chief in planning, designing, implementing, and evaluating a broad communications plan and program to convey information concerning the Agency's research, programs and activities and to further Agency goals and outreach. USDA employees: Please refer to the Next Steps section.

Duties

• •Serves as the agency's web administrator and is the first point of contact for inquiries from the public website.
• •Communicates with customers about information about agency publications, data products, and other research information on the website, referring technical questions to subject-matter experts as needed. Duty/Responsibility Here
• •Monitors the agency's and external website email accounts, responding to inquiries and/or referring them to subject-matter experts
• •Works with staff throughout the agency to develop, deploy, manage, and maintain all web content, including data products, visualizations, publications, and various types of informational pages.
• •Provides quality control of the publishing process, ensuring that all tasks (automated and manual) comply with accepted standards of quality and web-based best practices.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. GS-11 Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-11 includes one year of specialized experience comparable to GS-09 which is directly related to the work of this position and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. For this position, specialized experience is experience performing quality assurance on digital content; and creating, updating, publishing, and managing webpages and files using a content management system. OR Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Related degrees may include: human-computer interaction, interaction design, information science, communications, journalism, or a related field. OR A combination of experience and Ph.D level education as described above. GS-12: Specialized Experience: Specialized experience is experience directly related to the position to be filled. The specialized experience requirements for this position are: Qualifying experience for GS-12 includes one year of specialized experience comparable to the GS-11 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience performing quality assurance on digital content; creating, updating, publishing, and managing webpages and files using a content management system; ensuring compliance with department and agency policies; responding to customer inquiries; and training stakeholders on web publishing tools and processes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

See above for education requirements.