Quality Coordinator

Description

PAY - Starting $24/hour

Position Summary:

The Quality Coordinator is responsible for overseeing and implementing quality assurance and improvement initiatives within the psychiatric residential and community-based treatment setting. This role ensures compliance with federal, state, and accreditation standards, promotes evidence-based practices, and supports continuous improvement in clinical and operational processes.

ESSENTIAL JOB FUNCTIONS:

• •Monitor adherence to clinical protocols, treatment plans, and documentation standards.
• •Conduct weekly internal departmental audits and reviews to ensure compliance with licensing and accreditation requirements.
• •Track and analyze incident reports, grievances, and satisfaction surveys.
• •Prepare and submit quality reports, quality dashboard and quality improvement plan to leadership and the CWPP- Quality Committee.
• •Develop and manage quality improvement initiatives focused on client safety, care outcomes and operational efficiency.
• •Under the direction of the Director of Compliance and Quality Improvement, facilitate the CWPP-Quality Committee, Healthcare Disparities Committee and the Data Committee.
• •Collaborate with clinical teams to implement evidence-based practices and fidelity protocols.
• •Collect, analyze, and report performance metrics and quality indicators.
• •Maintain accurate records of audits and evaluations.
• •Generate quarterly and annual reports summarizing quality trends and outcomes.
• •Provide training and technical assistance to staff on quality standards, documentation, and compliance.
• •Support onboarding of new staff with quality-related orientation and education.
• •Submit and maintain all required quality-related data in designated external reporting systems, ensuring accuracy, timeliness, and compliance with regulatory and organizational standards.
• •This is a full-time, Monday-Friday, Day Shift, in-office position.

Requirements

Qualifications

Master’s degree in behavioral health, Public Health, or a related field, with a minimum of 2 years of experience in behavioral health, residential or healthcare quality improvement.

OR

• •Bachelor’s degree in behavioral health, Public Health, or a related field, with at least 3 years of experience in behavioral health, residential or healthcare quality improvement.
• •Knowledge of quality improvement methodologies, regulatory compliance, and clinical standards.
• •Strong analytical, communication, and organizational skills.
• •Proficiency in Microsoft Office and data management tools.
• •Ability to work independently and collaboratively across departments.

PHYSICAL DEMANDS

• •Position requires frequent standing, walking, bending, and lifting of medical records or supplies (up to 25 lbs).
• •Ability to walk across a multi-building campus to access records and support staff.
• •Frequent standing, walking, bending, and lifting of files or supplies (up to 25 lbs).
• •Use of computer and office equipment for extended periods.
• •Occasional travel between on-site and off-site program locations.