Quality Coordinator

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

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CLASSIFICATION TITLE:

Quality Coordinator

SALARY:

$73,215.40 - $94,697.99

DEPARTMENT:

Community Mental Health

Opening Date:

10/26/2026

Closing Date:

11/10/2026 12:00 a.m.

FLSA STATUS: Non-exempt – Overtime pursuant to Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The starting time for this position is currently 8:30 a.m.

LOCATION: http://www.mccmh.net/locations/

GENERAL SUMMARY

Under direction, provides expertise, coordination, and monitoring of the quality improvement system including participation in quality assurance activities such as on-site monitoring, data analysis, accreditation, and licensing activities. Works in collaboration with administrative and clinical staff on quality projects and programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assists in the implementation of the overall quality plan for Macomb County Community Mental Health (MCCMH).

Assists in the implementation of quality processes, including monitoring, data collection, evaluation design, and training.

Works on quality processes to improve electronic medical records (EMR) and dashboards.

Supports the maintenance of quality standards required for accreditation, third-party payer-provider status, and the Michigan Department of Community Health certification and licensure.

Conducts quality audits and reviews all direct and contract programs.

Monitors, evaluates, and audits activities related to direct and contract service providers to ensure quality activities, including staff support at the clinic level, for ongoing quality improvement tasks.

Collects, reviews, and disseminates data from system-wide incident reports.

Collects data on key performance indicators and provides reports to the State of Michigan.

Participates in the development and implementation of quality policies.

Assists in the development and implementation of quality improvement practices such as Continuous Quality Improvement (CQI) and Total Quality Management (TQM).

Participates in various quality committees and councils.

Operates an automobile to perform assigned job functions.

Performs related duties as assigned.

QUALIFICATIONS

Required Education and Experience

• •Bachelor’s Degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related field
• •Two (2) years of experience working with quality improvement process and/or mental health program administration

Preferred Education and Experience

• •Master’s Degree from an accredited college or university in Public Health, Counseling, Social Work, Psychology or a directly related field
• •Two (2) years of experience working with accreditation standards for behavioral healthcare organizations
• •Three (3) years of experience working with quality improvement processes and/or mental health program administration

Required Licenses or Certifications

Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications

• •Licensed Master Social Worker (LMSW), Limited Licensed Master of Social Work (LLMSW), Licensed Professional Counselor (LPC), Limited Licensed Professional Counselor (LLPC), Temporary Limited Licensed Psychologist (TLLP), Limited License Psychologist (LLP), or Licensed Psychologist (LP)
• •Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• •Applicable computer applications, including electronic medical record (EMR) systems
• •Michigan Mental Health Code and its rules and regulations
• •MCCMH policies, rules, regulations, codes, and procedures
• •Medicaid Provider Manual
• •Modern office procedures, methods, and computer equipment

Skill in:

• •Using good professional judgment for the welfare and safety of our persons served
• •Excellent written and oral presentation skills
• •Analyzing information and completing reports

Ability to:

• •Collaborative: Approaches all situations with a teamwork and solution-focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives
• •Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• •Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• •Engages effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
• •Work in an environment which embraces the county’s Dignity Campaign
• •Effectively speak, write, and understand the English
• •Effectively speak, write, and understand a language other than English is preferred
• •Understand and carry out oral and/or written instructions
• •Accurately organize and maintain paper documents and electronic files
• •Maintain the confidentiality of information
• •Work independently

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

Exposures

Individuals who are hostile or irate: O

Individuals with known violent backgrounds: O

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S =Never/Seldom O =Occasionally F/C = Frequently/Continuously

Demand :

Balancing on even or uneven surfaces/ground: F/C

Bending (forward or backward bending at the waist): F/C

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees): N/S

Inspecting in confined spaces: N/S

Digging: N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: F/C

Kneeling to work at low levels: O

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another:

Up to 10 pounds: N/S

Up to 50 pounds: N/S

More than 50 pounds: N/S

Over 100 pounds: N/S

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on mult