Quality Engineer in Customer Complaint Handling (m/w/d)

KEY RESPONSIBILITIES

In this exciting position your responsibilities include amongst others:

Be in the lead for complaint handling processes and in time reporting

Support complex activities to identify root causes as well as the implementation of containment and corrective actions

Review and discuss 8D reports with root cause organization and approve them

Explain technical details as well as corrective actions to customers

Join crisis teams and carry out risk assessments

Support alerts and product recalls

Work in international teams across the globe and support companywide quality improvements

Work in close cooperation with local and international quality labs

Key user for Quality IT tools

Provide reporting of complaint statistics to internal stakeholders

YOUR PROFILE

PhD or Master’s degree in electrical engineering or physics

Minimum 3 years in a similar position preferred

Knowledge in semiconductor assembly processes as well as in semiconductor applications, preferably for discrete devices

Knowledge of standard quality and problem-solving tools, like 8D report, 3x5 Why analysis is of advantage, FMEA etc. preferred

Know how in standard software tools (e.g. Office, Excel), problem solving techniques and in statistical data analysis

Very good spoken and written English

Confidence in technical discussions with customers.

Very good communication and presentation skills

Good team player and willingness to travel