Quality Engineering Lead

• Project Role : Quality Engineering Lead
• Project Role Description : Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
• Must have skills : ServiceNow IT Service Management (ITSM)
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Role Summary
• Manage end-to-end delivery of ServiceNow initiatives while leading multiple teams or workstreams. Responsible for stakeholder management, solution governance, resource planning, operational excellence, and successful execution of strategic platform initiatives.
• Key Responsibilities
• Program & Delivery Leadership
• Own delivery of medium-to-large ServiceNow projects and enhancements.
• Drive planning, estimation, resource management, and execution.
• Ensure projects meet quality and timeline.
• Manage platform upgrades, modernization initiatives, and technical debt reduction.
• Stakeholder Management
• Partner with Product Owners, Platform Owners, Enterprise Architects, and Business Leaders.
• Facilitate requirements workshops and solution reviews.
• Present delivery status, risks, and recommendations to leadership teams.
• Operational Excellence
• Govern overall complex development activities – Integrations, Upgrades, Code Reviews.
• Monitor KPIs, SLAs, and instance performance.
• Drive automation and continuous improvement initiatives.
• Support audit, compliance, and security requirements.
• People Leadership
• Lead and develop high-performing teams.
• Support talent development, performance discussions, mentoring, and succession planning.
• Enable knowledge management and capability building.
• Experience
• 10+ years overall IT experience.
• 7+ years of ServiceNow experience.
• Mandatory Certifications: CSA, CAD, CIS-CSM
• Experience in Custom Scoped Applications
• Good to Have: Other Mainline CIS Certifications, ArchX/CTA

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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