Quality Improvement Specialist - Austin Facilities Management

About This Position

Austin Facilities Management (AFM) is seeking a Quality Improvement Specialist to serve as the primary data quality reviewer for the department's Computerized Maintenance Management System (CMMS), ensuring the accuracy and completeness of the information that drives AFM's maintenance operations and capital planning. This position validates and corrects asset records, preventive maintenance schedules, and GIS/ESRI asset and location data; produces recurring reports tracking work order corrections and backcharges; and helps keep the data behind AFM's Capital Predictor forecasts accurate and current. The ideal candidate will bring a sharp eye for detail, comfort working inside a database or software system on a daily basis, and the persistence to track down and resolve discrepancies that others might overlook.

This is a great opportunity for someone who takes pride in getting the details right, wants to work with modern facilities management and mapping technology, and understands that clean, reliable data is what allows AFM to plan smarter and serve City departments better—all in support of the department's mission: "We Maintain the Places Where Great Work Happens."

Job Description:

Quality Improvement Specialist

Purpose:

Under general supervision, coordinates the collection, evaluation, and dissemination of quality improvement & assurance activities and information.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• 1. Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures.
• 2. Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities
• 3. Monitors and evaluates appropriateness of facility quality management plans and practices.
• 4. Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate.
• 5. Coordinates the development or various reports regarding performance of quality indicators or measures.
• 6. Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service.
• 7. Collaborates and consults with other associated facilities regarding current quality management issues and activities.
• 8. Provides quality and compliance assessments of third parties and recommends solutions
• 9. Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines
• 10. Prepares work papers, summaries, and reports
• 11. Provides guidance and recommendations to management in the development and completion of the performance based budget measures

Responsibilities - Supervisor and/or Leadership Exercised:

None

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• •Knowledge of financial and economic analysis
• •Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
• •Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models.
• •Knowledge of accounting practices and procedures
• •Knowledge of quality review practices and procedures
• •Knowledge of performance based measurements and competitive analysis
• •Knowledge of municipal finance and accounting
• •Skilled in communication both verbal and written
• •Skilled in team dynamics
• •Skilled in negotiation of projects and programs.
• •Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder's expectations.
• •Ability to assess current operations on an ongoing basis and implement required changes

Minimum Qualifications:

Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years.

Licenses and Certifications Required:

None

Preferred Experience:

• •Experience validating, auditing, or correcting data for accuracy and completeness within a database or software system, such as a CMMS or asset management system.
• •Experience with GIS/ESRI or other mapping/geospatial software.
• •Experience generating or maintaining recurring reports that track discrepancies, corrections, or errors.
• •Experience working in a facilities management or related organization.

Notes to Candidate:

Salary - $28.07 - $33.96 per hour

Work Location - Austiin Facilities Management - 411 Chicon St, Austin TX 78702

Work Hours - Monday - Friday 7:30 a.m. - 4:30 p.m. Hours may vary. Some evening, weekend, and holiday work may be required based upon work demands and business needs.

Important Application Information – City of Austin

The City of Austin employment application is an official document. Incomplete applications will not be considered. A detailed and complete employment application is required to evaluate your qualifications and determine your salary if you are selected for the position.

Application Requirements:

List your complete employment history, including job titles, employment dates, number of employees supervised (if applicable), and detailed job duties and responsibilities descriptions.

Do not use statements such as “see resume” or “see LinkedIn profile.”

Resumes will not substitute for a complete application and will not be used to determine qualifications or salary.

A resume is optional and should highlight all work experience.

All responses to supplemental questions must be supported by information in your application.

No changes will be accepted after the job posting closes.

If you are Selected as a Top Candidate:

We will verify your employment history, professional references, and education (including high school, undergraduate, and/or graduate degrees).

Proof of education from an accredited institution, verification of professional licenses or certifications, and a copy of your DD-214 (if claiming veteran’s preference) may be requested directly from the issuing institution or accrediting authority.

Verification of foreign education credentials through a recognized third-party evaluation service and confirmation of accreditation status with the issuing institution and its accrediting body. Providing unofficial credentials during the application process is recommended to support meeting minimum qualifications. A formal and official verification process will be required before the offer extension step if you are selected for the offer.

Driving Requirement (if applicable):

This position may require a valid Texas Class C Driver’s License or the ability to obtain one by your hire date.

External new hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite (e.g., no more than 3 moving violations or 6 points in the last 36 months).

Travel:

If the position requires travel, and if you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Essential/Critical Employee Designation:

Some positions are designated as Critical or Essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.

Work Conditions:

Work hours may vary based on operational needs and may