Quality Manager, 3rd Shift HVI​

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Quality Assurance Manager (3rd Shift) ensures that all Topps and Fanatics Collectibles products are manufactured to the highest standards of quality, integrity, and timeliness. The Quality Assurance Manager also focuses on optimizing automation, processes, managing staff and maintaining safety standards within the plant. This position interfaces with a range of internal product development teams and the breadth of our external supply chain. The Quality Assurance Manager reports directly to the Vice President of Quality Assurance and Compliance.

This position is in the Dallas/Fort Worth area and is in person.

Ability to work extended hours, including overtime, evenings, weekends, and holidays as production demands.

Experience/Education:

Bachelor’s degree preferred

7-10 years in quality assurance and managing teams in a manufacturing environment

3-5 years in a supervisory or management role

Quality Assurance Experience:

Experience in developing and maintaining quality control systems

Proven ability to manage quality assurance programs and ensure compliance within set standards

Proven ability to work cross functionally to define quality parameters, align SOP’s, work instructions, training material and implementation

Experience with conducting quality process audits and addressing quality issues

Production Experience:

Extensive experience in a manufacturing or production environment.

Proven track record of managing quality operations and meeting production targets with regards to on time delivery, utilization, efficiency and scrap.

Experience with implementing and managing lean manufacturing initiatives

Management Experience:

Significant experience in a managerial or supervisory role within a busy manufacturing setting

Experience leading and developing a diverse team of production workers

Proven ability to manage and optimize resources effectively

Bilingual a plus

Process Improvement Experience:

Demonstrated experience in process improvement and optimization

Track record of implementing successful process improvement initiatives

Experience with lean manufacturing, Six Sigma, or other process improvement methodologies a plus

Safety and Compliance Experience:

Proven track record of maintaining quality, safety and compliance standards in a manufacturing environment.

Experience with conducting safety / quality process audits and implementing safety programs.

Knowledge of OSHA regulations and other relevant safety standards.

Collaboration and Cross-Functional Experience:

Experience working with cross-functional teams to achieve production goals.

Proven ability to collaborate effectively with other departments, such as engineering, quality assurance, and supply chain.

Experience in managing supplier relationships and coordinating with external partners

Essential Functions and Responsibilities:

Supervision and Leadership:

Ensure production teams have clear direction with regards to Quality Standards and parameters.

Assign tasks and monitors the daily activities of the QC staff on production floor

Audit Process and implement

Provide coaching, mentoring, and performance feedback to production and QC staff

Ability to troubleshoot production issues and implement effective solutions

Strong decision-making capabilities

Innovative thinking to improve production processes

Proven ability to lead and motivate a team

Excellent interpersonal communication skills

Conflict resolution and team-building abilities

Strong organizational and time management skills

Quality Control:

Attend product engineering and BOM (Bill of Material) reviews, evaluate risks and inefficiencies, and communicate with the product development team to drive efficiency, meet quality standards, provide cost and time savings.

Ability to implement and monitor quality assurance programs

Works cross functionally to manage on-site and in-process quality assurance checks for all WIP and finished goods across supply chain.

Collaborate with the Fanatics Collectibles team to understand challenges and pain points in the supply chain and develop and execute plans to address ongoing issues and concerns with suppliers

Works with operators, supervisors and line leads in effort to meet the high-quality standards for each specific operation

Implement and enforce quality process/control audits, standards, procedures for responsible department.

Inspect/audit physical product to ensure they meet quality specifications for responsible department

Identify and resolve production and quality issues within the time frame of job schedule for responsible department

Strong understanding of quality control procedures and standards

Production Management:

Works with project management team to ensure manufacturing and finishing processes are on-schedule and support product release dates

Works cross functionally with other departments to ensure production schedules and targets are met

Monitors department’s quality processes and adjust schedules as needed to meet deadlines.

Coordinates with other departments to ensure smooth workflow and efficient production

Safety and Compliance:

Work collaboratively with production, safety and security to enforce safety policies and procedures to ensure a safe working environment for responsible department.

Ensure compliance with all regulatory and company standards for responsible department

Knowledge of ISO standards and regulatory compliance

Continuous Improvement:

Identify areas for improvement in department production process

Collaborated with Continuous Improvement and Production departments towards the implementation and execution of lean manufacturing principles and continuous improvement initiatives based on the analytics of the department production processes and workflows

Develop and coordinate the implementation and execution of cost reduction and efficiency improvement projects

Use data-driven approaches to enhance production performance and reduce waste.

Identify areas for improvement in production processes and implement changes.

Develop and build out the revise