Quality Manager - Supply Chain Ireland

What You Can Expect :

Operational Quality Performance

• •Monitor and review operational quality performance across Supply Chain operations.
• •Identify quality issues, trends, risks, and improvement opportunities.
• •Support operational teams in achieving quality objectives.
• •Promote quality ownership and accountability within operations.
• •Ensure consistent application of quality standards across locations.
• •Quality standards are consistently applied, and operational quality performance improves across all supported business areas.

Operational Audits & Validation

• •Conduct operational audits, validations, and process reviews.
• •Verify adherence to procedures, standards, and customer requirements.
• •Identify non-conformances and opportunities for improvement.
• •Support operational readiness for internal and external audits.
• •Work with operational teams to address findings.
• •Operational standards are maintained, risks are identified early, and compliance with defined processes is improved.

Operational Quality Issues & Corrective Actions

• •Support investigation of quality-related issues.
• •Facilitate root cause analysis and structured problem-solving activities.
• •Drive implementation of corrective actions.
• •Monitor effectiveness of implemented solutions.
• •Escalate recurring or high-risk issues where appropriate.
• •Quality issues are resolved effectively, and recurring problems are reduced through sustainable corrective actions.

Customer Quality & Service Performance

• •Support management of customer complaints and service quality issues.
• •Work with operational teams to identify root causes.
• •Support implementation of actions to improve customer experience.
• •Monitor recurring customer quality trends and issues.
• •Customer quality concerns are resolved effectively, resulting in improved service quality and customer satisfaction.

Continuous Improvement & Operational Excellence

• •Support deployment of Quality & Excellence initiatives.
• •Promote standardisation and best practices.
• •Apply structured problem-solving methodologies.
• •Support implementation of continuous improvement projects.
• •Contribute to operational excellence activities.
• •Continuous improvement principles are embedded within operations, delivering improved performance and quality outcomes.

Quality Performance & Reporting

• •Monitor quality KPIs and operational performance measures through Power BI and other reporting tools.
• •Analyse trends and identify improvement opportunities.
• •Identify emerging risks and areas requiring attention.
• •Provide quality performance reporting to management.
• •Support management reviews and operational performance discussions.
• •Use performance data to support operational decision-making and improvement actions.
• •Escalate significant quality concerns where appropriate.
• •Management has clear visibility of operational quality performance, trends, risks, and improvement opportunities, enabling informed decision-making and continuous improvement.

What You Bring:

Education

• •Degree in Quality, Logistics, Supply Chain, Business, Operations Management, Engineering, or a related discipline.
• •Equivalent operational experience may be considered.

Preferred Qualifications

• •ISO 9001 Internal Auditor or Lead Auditor qualification.
• •Lean Six Sigma Green Belt or equivalent Continuous Improvement qualification.
• •Quality Management qualification.
• •Supply Chain or Logistics qualification (advantageous).

Experience

• •Experience within logistics, transport, warehousing, distribution, or supply chain operations.
• •Experience conducting audits, validations, or process reviews.
• •Experience investigating operational issues and implementing corrective actions.
• •Experience working with customer quality issues and service improvement initiatives.
• •Experience working within multi-site operational environments.
• •Experience monitoring KPIs and driving performance improvement.

Knowledge & Skills

• •Strong understanding of operational quality management principles.
• •Understanding of Quality Management Systems (Q-Pulse desirable).
• •Understanding of customer requirements and service quality expectations.
• •Knowledge of KPI management and performance analysis.
• •Experience using Power BI or similar reporting and performance management tools.
• •Understanding of and experience working with Supply Chain business applications, including Warehouse Management Systems (WMS), Transport Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
• •Ability to analyse trends, identify risks, and support data-driven decision-making.
• •Knowledge of Continuous Improvement methodologies would be advantageous.
• •Strong communication, stakeholder management, and problem-solving skills.
• •Ability to influence and coach operational teams without direct authority.
• •Ability to facilitate process improvement and problem-solving activities.