Queanbeyan Veteran and Family Hub Manager

About Us:

RSL LifeCare is a for‑purpose organisation delivering leading veteran support and aged care services. For more than 100 years, we have been committed to supporting veterans and their families, and our vision remains constant: to create proud communities where people live their best

Joining RSL LifeCare means becoming part of a large, mission‑driven organisation where your skills, compassion and commitment will be valued—and where you can make a meaningful difference in the lives of the people we serve.

About the role:

We are looking for a Manager for our Queanbeyan Veteran and Family Hub. This is a critical leadership role and will be responsible for the overall leadership and service delivery of the Veteran and Family Hub.

As a key member within our Senior Management team, you will focus on both strategic and operational elements and ensure that the Hub provides the highest quality customer-centred care for veterans and their families.

Key Responsibilities:

• •Service Excellence: Keeps veterans and their families as the focal point of all activity. Actively seeks to customers through excellent service, consultation and continual improvement. Empathetic and flexible approach to all actions.
• •Operational Efficiency: Oversee the operational management of the Hub through effective supervision and support to both direct and indirect staff to meet service provision requirements, high standards of care and service, and effective workforce management.
• •Team and Project Collaboration: Collaborate in working groups to meet organisational goals and produce positive results for veterans and their families.
• •Compliance and Governance: Ensure adherence to record management policies and protocols, especially regarding documentation and correspondence through the Hub.

About You:

• •Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities
• •Minimum 3 years of consumer or service delivery experience in a management capacity
• •A strong understanding of the Veteran, Family and ESO sector would be beneficial
• •Ability to communicate, influence and drive programs
• •Able to make decisions which balance commercial outcomes with customer experience, applying consideration to mitigate areas of risk
• •Qualification in Business, Finance, Management or related discipline
• •Excellent communication skills (verbal and written)

To Apply:

• •Please include BOTH a resume and cover letter addressing how you meet the requirements of the role (no more than two pages)
• •Applications close Friday 6th November but please note we will be moving candidates through the recruitment process and may close prior to this date.

Our benefits:

• •Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• •Staff discounts across 700 select retail stores through Maxxia Rewards
• •Fitness Passport
• •Team-building activities, wellbeing days, and volunteering opportunities.
• •Leave Loading - 17.5% pay top up on paid leave
• •Plus, you will be working with a truly supportive, committed and loyal team who are dedicated to enhancing the lives of our veterans and their families

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location

VS Queanbeyan