Racquet Attendant Supervisor

Club Location:

The Woodlands Country Club, Trails Course - The Woodlands, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Racquet Attendant Supervisor

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

The Woodlands Country Club is seeking a service-driven and highly organized Racquet Attendant Supervisor to support the daily operations of our Racquet Sports department. This role serves as the primary supervisor for the Racquet Attendant team while overseeing the front desk, retail environment, administrative functions, and key member service touchpoints.

The ideal candidate is a hands-on leader who takes ownership of the details, supports the Racquet Sports professional staff, and consistently looks for opportunities to elevate the member and guest experience.

Key Responsibilities

1. Member & Guest Experience

• •Create a welcoming, professional, and engaging environment for members and guests.
• •Anticipate member needs and provide proactive assistance throughout their visit.
• •Ensure Racquet Attendant s consistently deliver exceptional service and uphold club service standards.
• •Assist members with court reservations, programs, events, lessons, general questions, and other Racquet Sports needs.
• •Resolve member concerns professionally and escalate issues when appropriate.
• •Maintain a strong presence within the facility and develop positive relationships with members and guests.
• •Identify opportunities to improve service touchpoints and the overall member experience.

2. Racquet Attendant Team Supervision

• •Provide day-to-day leadership and supervision for the Racquet Attendant team.
• •Assist with hiring, onboarding, training, scheduling, and ongoing development of Racquet Attendant s.
• •Establish clear expectations for service, appearance, communication, attendance, and operational responsibilities.
• •Monitor staff performance and provide timely coaching and feedback.
• •Ensure appropriate front desk coverage based on facility hours, programming, events, and member activity.
• •Lead by example and promote a culture of accountability, teamwork, hospitality, and attention to detail.

3. Administrative & Facility Operations

• •Oversee daily front desk operations and ensure the Racquet Sports facility is organized, prepared, and member-ready.
• •Support court reservations, lesson scheduling, program registration, rosters, member communication, and event execution.
• •Maintain accurate records within reservation, programming, retail, and departmental systems.
• •Coordinate schedules and operational information between Racquet Attendant s, Racquet Professionals, and club leadership.
• •Conduct regular pro shop walkthroughs to monitor cleanliness, organization, supplies, water stations, courts, and member amenities.

• •Identify and communicate maintenance, safety, or facility concerns and coordinate timely resolution.
• •Ensure opening, closing, and other daily operational procedures are completed consistently.

4. Retail & Pro Shop Oversight

• •Maintain a clean, organized, professional, and visually appealing retail environment.
• •Support merchandising, product presentation, pricing, and inventory organization.
• •Monitor retail inventory and communicate replenishment or product needs to department leadership.
• •Assist with receiving merchandise, inventory counts, member purchases, and special orders in accordance with club procedures.
• •Ensure merchandise and front desk areas consistently reflect the standards expected of a premier private club.

Qualifications

• •Previous supervisory, hospitality, recreation, country club, retail, or customer service experience preferred.
• •Strong leadership skills with the ability to coach, motivate, and hold team members accountable.
• •Exceptional interpersonal and customer service skills.
• •Highly organized with strong attention to detail and follow-through.
• •Professional verbal and written communication skills.
• •Comfortable working with reservation systems, point-of-sale systems, email, and basic Microsoft Office applications.
• •Ability to manage multiple priorities in a fast-paced, member-facing environment.
• •Knowledge of tennis, pickleball, or Racquet Sports operations is preferred but not required.
• •Must demonstrate reliability, professionalism, initiative, and a genuine passion for service.
• •Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events as needed.

What Success Looks Like

The Racquet Attendant Supervisor creates consistency throughout the Racquet Sports operation. Success in this position means the Racquet Attendant team is engaged and accountable, administrative tasks are accurate and completed on time, the retail and front desk environments are organized and polished, and members consistently receive attentive, personalized, and professional service.

About The Woodlands Country Club

The Woodlands Country Club provides members with a premier club experience featuring an extensive portfolio of golf, racquet sports, fitness, wellness, dining, and social amenities. The Racquet Sports operation offers a comprehensive tennis and pickleball experience supported by extensive court facilities, professional instruction, leagues, tournaments, junior development, and social programming.

Equal Employment Opportunity

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.