RCM Specialist / Medical Biller (Hybrid)

Schedule: M-F in-office / Th-F remote

Hours: 8:00 AM - 4:30 PM local time

This is a hybrid role for a clinic location based in Albany, NY | Charlotte, NC | Lakewood, WA | Missoula, MT

Three (3) days in office and two (2) days remote each week.

Job Summary:

Workit Health is seeking a full-time RCM Specialist / Medical Biller to work rejections and denials as they come in and escalate any denial or rejection trends as they are identified. Candidate ideally has experience billing for addiction medicine and/or outpatient medication-assisted treatment or experience in billing for telemedicine services. Experience in both is a plus but is not required. Experience with calling health insurance plans a must. Excellent customer service skills. Candidates will demonstrate patient and empathetic communication to our members, be able to work accounts promptly and be open to workflow changes. Workit Health is a fast-paced, fluid environment where changes are frequent and employee input is highly valued.

Core Responsibilities:

Proficient in medical software, insurance websites, and EHR systems (Elation or Candid preferred)

Verify patient eligibility and benefits including coordination of benefits

Identify and resolve claims processing issues, including pre-submission errors, and generate appeals or reprocess claims as needed

Communicate effectively with patients, physicians, management, staff, and third-party representatives

Contact insurance payers for eligibility, claims resolution, and authorization requests

Submit medical records to insurance when needed

Review and audit patient accounts for accuracy

Maintain compliance with professional standards, company policies, and federal, state, and HIPAA regulations

Manage a high volume of claims, calls, chats, and tasks while meeting productivity and quality standards

Respond promptly to all calls, chats, and voicemails during business hours

Maintain a positive and optimistic attitude

Ensure timely completion of daily tasks

All other duties as assigned

Qualifications:

1-2 years previous Medical Billing experience

CPC or CPB a plus but not required

Payment Posting is a plus but not required

Must be able to work independently and rely on personal knowledge/experience for problem-solving.

Must have experience with MS Word and Google Sheets or MS Excel

Must be detail-oriented and have excellent organizational and time management skills

Candidates must excel at providing a high level of customer service and be able to work in a team environment

Requires strong analytical skills and attention to detail, including writing and verbal communication skills and a professional positive attitude

Benefits & Rewards:

Fully remote work

5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)

11 paid holidays

Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs

12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)

401k + 4% matching

Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)

Health Savings Accounts (HSA)

Employee assistance program, complete with financial coaching and counseling sessions

Professional development allowance for Providers and Behavioral Health team

Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally

Vibrant, democratized culture with clubs and multiple ERG groups

Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

#LI-MM1

Pay range

$25 — $25 USD

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Equal Opportunities for Everyone, including Folks in Recovery:

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

AI Interview Policy:

At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential.

Privacy Policy:

Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy , which includes disclosures and rights under applicable U.S. privacy laws.