RCM Specialists (AR & Denials)

About Amperos

Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.

We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.

About the Role

We're hiring RCM Specialists with 2 to 4 years of experience in AR follow-up, denial management, and collections for medical, dental, and DME claims. You'll work at the intersection of traditional RCM and AI, helping our customers collect more, faster, while making sure our AI performs to the highest standard.

You'll work outstanding claims through our platform, take the actions our AI can't complete on its own, and review AI results against customer SOPs. As our product and customer base evolve, your responsibilities may shift to align with near-term priorities. This is a role for someone who wants to be very good at AR and is curious about how the work changes when most of it runs on agents. Responsibilities will shift as automation expands; people who do well here move toward quality, escalation, and workflow ownership.

What you'll do

Collect outstanding customer claims

Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on

Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems

File appeals, resubmit claims, and escalate claims to specific customer teams as needed

Track activity within Amperos systems

Serve as a backup for AI-driven workflows

Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers

Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation

Review AI results

Check claims and actions worked by our AI against customer SOPs and confirm they landed correctly in the PM system

Flag errors, unclear SOP steps, and missing edge cases to your lead

Contribute to new product development

Provide feedback on new products and features, and on related sample AI results, including:

Payor portal automation

EOB retrieval

Payment posting

Benefit verification & eligibility calls

Appeals, reprocessing, resubmissions

Provide feedback and insight on various workflows and possible areas of automation

What we're looking for

2 to 4 years in RCM AR follow-up and denials

Experience with leading PM systems, including NextGen, ModMed, Athenahealth, and more

Strong understanding of AR scenarios and the right action for each: claim status, denials, appeals, follow-up

Comfortable speaking with insurance representatives and navigating IVRs

Detail-oriented and reliable in documentation and follow-through

Comfortable in a fast-paced environment where processes and priorities change

Ability to work US hours (9am–6pm ET) to collaborate with our team and customers

Perks & Benefits

Flexible hours and time off

Commuter benefits

Health, dental, vision insurance

401(k) with matching contribution

Our Values

Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.

Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.

Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.