Receptionist

About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines.

At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at LawDeb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

The Role

This is a pivotal front-of-house role at LawDeb. As the first point of contact for all clients, visitors, and callers, you will be the face of Law Debenture — setting the tone for every interaction and ensuring that every person who walks through our doors or contacts us receives a professional, warm, and seamless experience.

We are looking for an experienced, self-starting receptionist who takes genuine ownership of the front-of-house function, proactively solves problems, and brings a calm, polished presence to a busy professional environment.

Principal Duties

Front of House & Client Experience

Serve as the professional face of LawDeb, providing a warm and polished first impression to all clients, guests, and visitors

Manage and prepare client meeting rooms, coordinating bookings, AV/IT setup, and room readiness via the Condeco system

Organise and collect client lunches; provide refreshments to guests and ensure a seamless hospitality experience throughout

Support the setup and logistics for internal and client meetings and events

Pre-register all visitors on the Bluepoint system and ensure security and visitor management protocols are followed at all times

Switchboard & Communications

Manage the switchboard, answering and triaging all incoming calls with professionalism and efficiency

Handle general enquiries and direct calls, emails, and visitors to the correct teams promptly and accurately

Post & Correspondence

Manage all incoming and outgoing post with a high level of care and attention to detail

Identify and immediately escalate time-sensitive legal documents — including served legal documents — to the correct team as a matter of urgency

Book and coordinate couriers; liaise with the post room for distribution

Facilities & Administration

Support on facilities-related tasks as they arise, using initiative to resolve issues quickly and effectively

Take overall ownership of the smooth day-to-day running of the office, proactively identifying and resolving issues before they escalate

Manage weekly office supply ordering, including milk, fruit, biscuits, teas, and other kitchen essentials, ensuring the staff kitchen is always well stocked

Maintain adequate stationery levels through regular stock takes and timely reordering

Manage relationships and scheduling with external service providers including cleaners, the plant company, and office equipment suppliers

Act as a point of contact for facilities and building queries, escalating to the appropriate parties where required

Restock meeting rooms and the staff kitchen on an ongoing basis

New Joiners & Leavers

Lead the office induction for all new joiners, ensuring they receive a comprehensive and welcoming introduction to the office, facilities, and day-to-day processes

Coordinate new joiner setup including building access passes and locker allocation, ensuring all records are accurately maintained on the relevant systems

Manage the leaver process, collecting locker keys and access passes, and promptly updating systems to remove access — ensuring security protocols are maintained at all times

Essential Knowledge, Skills and Experience

1-3 years' experience in a front-of-house receptionist or senior administrative role, ideally within a professional services, financial services, or corporate environment

A natural self-starter who takes initiative and ownership without needing to be directed

Excellent problem-solving skills — able to think on your feet and remain composed under pressure

Experience with or exposure to facilities management tasks is highly desirable

Exceptional interpersonal skills and a professional, polished manner at all times

Outstanding telephone manner and customer service skills

Keen attention to detail — especially important when handling correspondence and legal documents

Highly organised and dependable, with excellent time management

Proficient in Microsoft Office Suite; experience with Condeco, Bluepoint advantageous

An effective communicator across all levels of the organisation

Hours work on a shift of either 8-4 or 9.30 -5.30 (shifts decided with other Front of House team member) Monday to Friday with 1 hour lunch break