Receptionist

Our Company:

Transition Management Corporation (TMC) provides industry-leading engineering staffing, integrated facilities, and project management services at many of the finest hotels and companies across the US. Since its inception in 2004, TMC has provided these services at landmark locations including Point72 Asset Management, The Baccarat Hotel and Residencies, The Aman New York, 1 Hotels, and Auberge Resorts.

Position Overview: We are seeking a receptionist to join our team and uphold our mission of providing a premier workplace environment by delivering exceptional customer service to the client’s large financial services community.

Key Responsibilities:

Serve as a point of reference for all employees within the firm, and escalate special requests or concerns to the appropriate party

Respond to all inquiries in a polite and timely manner

Register, welcome, and assist guests in a friendly and professional manner

Handle space reservation requests

Provide telephone coverage for general inquiries, transfer requests, etc.

Perform inspections of office amenities, conference rooms, and supply inventory

Activate employee ID badges and troubleshoot when issues arise

Assist the Operations team with preparing space for new hires (i.e., preparing necessary onboarding materials and company merchandise)

Communicate maintenance and repair requests to appropriate parties

Develop and maintain business relationships and interact with a diverse variety of high-profile individuals and all levels of management

Strong proficiency with the office layout and company operations

Review and approve conference room reservation requests, collecting necessary information

Assist with conference room reservation conflicts while following proper escalation procedures

Participate in training new team members

Provide additional support for special events and large catering orders

Miscellaneous administrative duties, including actively updating logs and trackers

Ad-hoc projects related to facilities – administration, mail room, event support, office moves, reporting

Qualifications:

1-3 years of relevant administrative, hospitality, or workplace experience

Experience working in a team-based environment

Effectively collaborate with a team of receptionists

Flexibility to provide coverage and support outside of scheduled hours and shifts.

Flexibility to cross-train with same-level positions to provide team coverage when needed

Shift: 7:00 AM-3:00 PM, with flexibility to start/end later based on business and coverage needs

Experience working in an office setting with general knowledge of standard office technology and procedures

Strong communication and interpersonal skills

Ability to multitask, prioritize, and adapt quickly in a fast-paced, detail-oriented role

Exemplary spelling, grammar, and tone in both verbal and written communication

Excellent troubleshooting skills using critical thinking and available resources

Resourceful and proactive approach to problem-solving

Professional and polite demeanor and presentation

Ability to take initiative and work independently while simultaneously monitoring the team needs

Adhere to and uphold confidentiality and compliance practices

Bachelor's degree

Hourly rate

$27 — $29 USD