Receptionist - Guest Services Agent

Located on the historic grounds at St Patrick’s College, Maynooth College Hospitality provides accommodation, meeting and dining services for visitors, conference delegates, summer school students, and sports and cultural programme attendees.

Since 1992 we have welcomed thousands of groups and individuals at our charming campus in north Kildare.

The Role

This role offers the chance to join Maynooth College Hospitality, where tradition meets modern service. As a Guest Services Agent, you will be the welcoming face of the college’s hospitality team, providing exceptional service to a diverse range of visitors, including international guests, clergy, conference delegates, and students. You will welcome guests, respond to enquiries, and ensure every visitor enjoys a seamless and professional experience on the historic grounds of St Patrick’s College.

The successful candidate will be required to carry out a range of duties, including but not limited to the following:

Key Accountabilities, Duties and Responsibilities

Create, amend or cancel bookings using our Property Management System, manage room allocations & follow up on no-shows

Process guest payments, refunds, third-party invoices, and ensure daily reconciliations are accurate

Handle check-in and check-out procedures, applying late check-out policies and fees where necessary

Maintain accurate guest records

Deal with guest enquiries, including the provision of information relevant to their stay on campus and their visit to Maynooth and/or Ireland

Monitor reception mailboxes and send required daily reports and updates to relevant departments

Maintain adequate stocks of key cards, stationery and merchandise, carrying out scheduled checks and restocking as needed

Manage lost property according to procedures, including labelling, logging and following up with guests

Prepare a clear handover at the end of each shift, noting incidents, outstanding actions and key information

Liaise with event organisers and group representatives

Liaise with housekeeping staff and other support departments, including Security, Campus Services, Health & Safety, Power House and catering suppliers

Assist members of the public with general enquiries

Create and schedule posts for social media platforms to highlight services, promotions or special offers

Carry out regular and occasional administrative tasks

Any other duties and responsibilities appropriate and commensurate with the level of responsibility as determined by the Director, Maynooth College Hospitality.

Skills and Experience

Essential:

A minimum of three years’ experience in hospitality, specifically front desk/reception.

Honest, hardworking, reliable, and trustworthy.

Strong awareness of customer service values

Informed and enthusiastic awareness of guest and visitor expectations

Excellent communication and interpersonal skills

Ability to work effectively as part of a team

Strong multitasking, attention to detail, and organisational skills

Ability to perform expertly under pressure in a fast-paced environment

Clean, smart appearance; well-mannered, courteous, and attentive with strong listening skills.

Desired:

Experience with property management systems (PMS) or booking software.

Familiarity with social media platforms and basic content creation for promotions.

Knowledge of the local area to assist guests with information.

Genuine enthusiasm for working in the hospitality industry

Hours of Work

Monday- Friday 08.00- 16.00

Flexibility is required from time to time

Salary: €32,358 (Point 4 of a 11 point Scale)

How to Apply

If you are interested in this position, please click the Apply button.

CLOSING DATE FOR APPLICATIONS 12.00 noon (GMT) on Friday 20th November 2026. Interviews will be scheduled to take place in week of 7th December 2026

Maynooth College Hospitality is an Equal Opportunities Employer