Receptionist - Male Arabic Speaker

Receptionist

Job Summary

We are seeking a professional and customer-focused Receptionist to join our healthcare team. The Receptionist serves as the first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming environment and efficient front-desk operations. The role requires excellent communication skills, attention to detail, and the ability to handle administrative tasks while maintaining patient confidentiality and delivering exceptional customer service.

Key Responsibilities

• •Greet and welcome patients, visitors, and staff in a courteous and professional manner.
• •Register patients and verify personal, insurance, and demographic information.
• •Schedule, confirm, and coordinate patient appointments.
• •Answer, screen, and direct incoming telephone calls and inquiries.
• •Provide accurate information regarding services, clinic locations, physicians, and appointment procedures.
• •Maintain patient records and ensure documentation is completed accurately.
• •Manage patient check-in and check-out processes efficiently.
• •Coordinate with medical, nursing, and administrative staff to facilitate smooth patient flow.
• •Receive, sort, and distribute incoming mail, courier deliveries, and internal communications.
• •Maintain a clean, organized, and professional reception area.
• •Monitor visitor access and follow facility security and safety procedures.
• •Process payments, issue receipts, and maintain accurate transaction records when required.
• •Maintain office supplies inventory and coordinate replenishment as needed.
• •Assist with administrative tasks including filing, scanning, photocopying, data entry, and document management.
• •Ensure compliance with healthcare regulations, confidentiality requirements, and organizational policies.
• •Perform other duties as assigned by management.

Qualifications and Experience

• •High School Diploma or equivalent; additional certification in Office Administration or Healthcare Administration is preferred.
• •Previous experience as a Receptionist, Front Desk Officer, Customer Service Representative, or similar role, preferably in a healthcare setting.
• •Familiarity with healthcare information systems and electronic medical records (EMR) is an advantage.
• •Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• •Experience handling multi-line telephone systems and office equipment.

Skills and Competencies

• •Excellent verbal and written communication skills.
• •Strong interpersonal and customer service skills.
• •Professional appearance and positive attitude.
• •Ability to maintain confidentiality and handle sensitive patient information.
• •Strong organizational and time-management abilities.
• •Ability to multitask and prioritize duties in a fast-paced healthcare environment.
• •Attention to detail and accuracy in data entry and record keeping.
• •Problem-solving skills and ability to remain calm under pressure.
• •Ability to work collaboratively with multidisciplinary healthcare teams.
• •Fluency in English; Arabic language skills are an advantage.

Working Conditions

• •Hospital, clinic, rehabilitation center, or healthcare facility environment.
• •May require shift work, weekends, or public holiday coverage based on operational needs.